Call Center Specialist Job at The Smilist
A well-established dental group practice is seeking an experienced Call Center Specialist to join its growing team. Employees enjoy a competitive compensation and benefits package, flexibility and many opportunities for growth and advancement. This role with be preformed at our North Babylon office.
Call Center Specialist Job Responsibilities:
- Tasks include answering the phone and distributing calls or messages accordingly, verifying insurance and confirming patient information, collecting payments, communicating patients’ arrival promptly
- Providing patients with information of dental services, memberships, and treatment that are provided in the offices.
- Provide excellent customer service
Call Center Specialist Job Requirements:
A successful Call Center Specialist will have the following skills and exhibit these behaviors.
- Knowledge of dentistry and dental procedures
- Track record of exceptional customer service experience
- Highly flexible, detail-oriented, reliable and trustworthy
- A friendly, positive demeanor with patients and dental office team members
- Great administrative organizational skills
- Familiarity with Dentrix Enterprise
- Quick learner
- Spanish-speaking a plus
The Smilist Dental provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- It is company policy that ALL STAFF must be wearing a KN95 mask or N95 mask at ALL TIMES while in the practice. PPE and masks must be worn appropriately. That means the mask must cover your NOSE AND MOUTH at all times.
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