Call Center Switchboard Operator Job at First Financial Bankshares
Address
We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.
Job Description:
Office Location:
Abilene, Texas
SCOPE/CONTACTS: Responsible for communications into and within the bank by use of the telephone switchboard. Primary focus is to respond quickly and courteously to all incoming calls and to route these calls to the proper parties or departments.
ESSENTIAL FUNCTIONS:
- Answer phone lines for all branch locations and accurately direct outside and internal calls appropriately. Calls must be answered within 3 rings.
- Maintain calm, empathetic, and courteous demeanor when interacting with varied personalities.
- Daily collection, sorting, and distribution incoming and outgoing mail pertaining to the contact center.
- Assist in maintaining updated facility information and notifications with regards to internal extension and employee changes, facility closures, and customer reported issues.
- Understand and support the vision and mission of First Financial Bank. Actively participate in and abide by the banks non-negotiable values and Customer Service Excellence philosophy
- Follow established bank policies and procedures.
MINIMUM QUALIFICATIONS:
- High school graduate or equivalent required.
- Six months experience with a telephone having multiple phone lines is required.
- Experience in a high volume inbound call environment such as a call center preferred.
- Must have working knowledge of Microsoft Windows.
- Excellent communication skills and general business knowledge is a must.
The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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