Our Story:

Founded in 1999, Broward Partnership is the largest comprehensive homeless services provider in
Broward County and is dedicated to making our community a better place by helping people who are
experiencing homelessness rebuild their lives. The Partnership achieves its goals by providing
emergency shelter, permanent supportive housing interventions, and a complete array of health and
social services for men, women and families with children experiencing temporary homelessness. The
Partnership has won best practices awards from the Florida Department of Children & Families and the
U.S. Department of Housing & Urban Development.

What are the primary needs and challenges you will be responsible for:

As a Case Manager you will have the opportunity to impact our clients’ lives by motivating and
assisting them in obtaining stable housing, encouraging them to overcome current challenges and
connecting them with needed resources to prevent further homelessness. The Case Manager
understands that Broward Partnership for the Homeless, follows a Housing First model and that
all clients’ experience with homelessness should be rare, brief, and non-recurring.

How is success defined in this role:

Success in the role is demonstrated by displaying proficiency at:
1. Identifying clients’ needs and promptly addressing barriers to successfully move them into
housing.
2. Connecting clients with community resources and effectively making connections with other
providers.
3. Understanding and adhering to the Agency’s policies and procedures and existing protocols.

What type of work will you be doing? What assignments, requirements, or skills will you be
performing on a regular basis?

Meeting with clients and assisting them with gathering needed documentation, submitting housing
packet referrals and service referrals, and facilitating life skills groups. Exercising compassionate
assertiveness and helping clients keep themselves accountable is essential for this role.
What is the structure and culture of the team like?
The program consists of 5 Case Managers and the team works collaboratively and meets consistently
to review client cases and recommend next steps. The team’s culture is participative, creative, highly
supportive and customer-service oriented.
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Core Responsibilities:
1. Assesses client’s immediate housing needs using the Strengths-Based assessment, and
collaboratively develops a clinically sound, housing plan with a heightened focus on a quick
transition to stable housing.
2. Maintains weekly contact with the client to discuss client progress, service referrals, and
follow-up on the implementation of the service plan. Contact may be conducted telephonically
or face-to-face based on circumstances.
3. Assists clients with increasing their income by providing assistance with entitlement benefits
applications and referrals and follow-up for workforce development services.
4. Educates the client of available community resources to promote stabilization and self-
sufficiency and facilitates service referrals based on the needs identified in the client’s
housing plan.
5. Documents each client’s progress towards housing plan goals in the electronic health records
system, following the Agency’s documentation standards and specified timeframes.
6. Establishes and maintains a collaborative relationship with local landlords, real estate
agencies, and rental communities to help clients obtain permanent housing.
7. Interfaces with other staff and agencies to expand the agency’s resource database, initiate
referrals, and follow-up to ensure clients work towards a stable housing placement.
8. Efficiently manages an independent caseload of 30-35 clients and helps clients transition to
stable housing as quickly as possible.
9. Facilitates weekly onsite workshops focused on helping clients learn skills, improve health,
and foster interpersonal relationships, with the ultimate goal of fostering the client’s ability
to obtain and remain in stable housing.
10. Participates in multidisciplinary or other team meetings, in-service trainings, and other
required meetings.
11. Complies with HIPAA Privacy Rules and communicates pertinent clinical information, with
necessary client consents.
12. Generates specific activity reports in a timely manner and participates in the collection of
clinical outcome data as directed by supervisory staff.
13. Maintains assigned client records as required by program policies and procedures.
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*Qualifications:
*

Education/Experience: A Bachelor’s degree in Social Work or related field with at least two years
of related experience. Years of experience, if appropriate, may substitute formal education.
Proficient in Microsoft Office with excellent oral, written, and interpersonal communication skills
and knowledge of community resources preferred. Must possess a valid Florida Driver’s License.

Work Environment:

Work environment characteristics described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.

The Case Manager works in settings of Broward Partnership, including offices, classrooms, group
rooms as well as being involved in other areas of Broward Partnership programs both on and off
campus, including telecommuting assignments. In addition, the position is active in the
community as situations warrant, representing Broward Partnership.

Please e-mail if you are interested in applying for this position, please email your resume to
careers@bphi.org and include the job title of “Case Manager” in the subject line.

Job Type: Full-time

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