Position Description –Case Manager

About Central California Family Crisis Center, Inc. (CCFCC)

CCFCC is a culturally and linguistically competent multi-service nonprofit organization dedicated to providing services to those affected by domestic and sexual violence, elder abuse, economic deprivation, and homelessness regardless of gender identity or sexual orientation. Our emphasis is on client-centered, trauma-informed care. We work with diverse partners to promote individual, family, and community transformation.

CCFCC is an equal-opportunity employer. The organization does not discriminate based on race color, religious creed, ancestry, national origin, age, sex or gender (which includes gender identity), pregnancy, childbirth or related medical conditions (as defined under California law), veteran status, family care status, taking or requesting statutorily protected leave, or any other basis protected by law. CCFCC is a drug-free workplace.

POSITION: Case Manager

HOURLY WAGE: $16.50-$18.50

REPORTS TO: Director of Shelter Operations

FLSA CLASSIFICATION: Hourly, Non-Exempt

LOCATION: Porterville, CA

DEPARTMENT: Emergency Shelter & Transitional Housing

Language: English & Spanish (prefered)

Supervises: Not applicable

Dress Code: Business Casual – No Jeans or t-shirts except on Friday

GENERAL DESCRIPTION OF THE POSITION:

Provides case management services for clients residing in the shelter and transitional housing program, including but not limited to assistance with obtaining housing, developing life skills/income, substance abuse education/counseling, and achieving greater self-determination to becoming self-sufficient. The Case Manager is supervised by the Director of Shelter Operations, works closely with our Client Advocates in general shelter operations, and works as part of a collaborative service team.

WORK SCHEDULE:

• 40hrs/week. Days and hours worked are Monday & Wednesday 10:00 am -7:00 pm, & Tuesday, Thursday & Friday 8:00 am - 5:00 pm.
• This position requires flexibility based on agency needs. The Shelter is a confidential location staffed 24/7 by awake Advocates. Must be willing to work evenings, weekends, and holidays if needed.

ESSENTIAL DUTIES/ RESPONSIBILITIES/KNOWLEDGE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Assist shelter & transitional housing clients in establishing short and long-term goals based on family assets and strengths. Monitors family progress toward identified goals. Modify the case plan, if needed.
• Links families to community resources to facilitate case plans.
• Case Manager must also document services according to Family Crisis Center policies – both within the Homeless Management Information System (HMIS) and other data systems as directed.
• Coordinate transportation for families to get to services entitlements, if needed.
• Provide skill-building classes that include topics such as budgeting, nutrition, menu planning, tenant readiness, employment development/readiness (resume preparation, interview techniques, dressing for the interview, etc.), and small home repairs.
• Assist clients in opening bank accounts to save income for permanent housing. Monitor the progress of savings for permanent housing.
• Conduct outreach to homeless individuals. Provide socks, personal hygiene products, and blankets (contingent upon the availability of supplies). Supply information regarding agency services and community services for homeless individuals and families.
• Advise clients of homebuyer programs available and link clients to such programs.
• Work closely with local realtors and property owners to help clients locate permanent housing.
• Make sure clients adhere to health, safety, and cleanliness rules and requirements.
• Monitor utility usage and ensure that costs do not exceed limits.
• Prepare (clean and organize) apartments after clients leave for the next family moving into transitional apartments.
• Advise supervisor of needed household supplies promptly.
• Maintain accurate inventory of transitional housing supplies, both purchased and donated.
• Safely perform all duties to avoid injury to self and others.
• Participate on the leadership team providing input on agency operations, particularly as they relate to transitional housing.
• Conducts regular English/Spanish support groups and public speaking presentations to the general public.
• Attends mandatory agency meetings and site-specific meetings and required training.
• Answers 24/7 hotline and provides direct one-on-one crisis counseling to primary and secondary victims of Domestic Violence and Human Trafficking.
• Other duties as necessary and assigned. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a similar, related, or logical assignment to the position.

QUALIFICATIONS:

To perform effectively in this position, the incumbent must have/be:

• AA in liberal arts, health, or social services desired with coursework in chemical dependency and case management. A combination of work experience and education may be considered a substitute for minimum educational requirements.
• Minimum of two years of case management and/or direct service delivery, preferably working with issues of homelessness and/or domestic violence, substance abuse, mental health, and child abuse prevention.
• Ability to interact with a diverse population in a supportive and professional manner.
• Ability to handle multiple tasks, including service provisions, documentation, rule enforcement, and crisis intervention.
• Ability to build individual life skills, including family finance and budgeting skills.
• Bilingual English/Spanish preferred.
• Excellent written, verbal, communication, and conflict-resolution skills.
• Dependability: able to work independently, submits accurate documentation, and seeks guidance when needed.
• Teamwork: establishes collaborative relationships with staff and volunteers, provides leadership when appropriate.
• Receptive: accepts feedback, takes ownership of responsibilities, and identifies areas of growth.
• Computer knowledge and skills required. Strong knowledge of MS Office programs.
• Must possess, or be able to complete a state-approved 40-hr training leading to certification as a DV counselor/advocate.
• Must possess, or be able to complete a state-approved 40-hour training leading to certification as an HT victim counselor/advocate.
• Completion of 1-hour Sexual Harassment Prevention Training for non-supervisory staff, every 2 years.
• Must possess a valid CA driver’s license, proof of personal auto liability insurance & acceptance by our insurance carrier.
• Must receive clearance from the Department of Justice Criminal and Federal Bureau of Investigation record Offender Information database.
• Must be able to pass a pre-employment drug screen
• Ability to operate tools and equipment listed.
• Have not been a resident of FCC Emergency Shelter or any other DV or HT shelter, not have been in a DV or HT relationship or recovering from sexual assault for at least two years.

COVID-19 Vaccination & Testing:

Please be aware that the Family Crisis Center requires all employees to be vaccinated for COVID-19 or complete weekly testing. This position will require the successful candidate to show proof of vaccination or set a routine testing plan with HR.

TOOLS AND EQUIPMENT USED:

Motor vehicle, multi-line telephone, cell phone, personal computer, internet, email, copy and fax machines.

SPECIAL ADA REQUIREMENTS

CCFCC is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate concerning applicants or employees with disabilities and will make reasonable accommodations when necessary.

• For the ADA, the “Responsibilities” and Qualifications” are essential job functions.
• Bending, lifting, and carrying up to 40 pounds (files/boxes) required; lifting from the floor, inside a car, inside a truck, or from the trunk.
• Both standing and sitting are required for extended periods
• Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate the equipment.
• Hearing in the normal audio range with or without correction. Must have the ability to receive and convey detailed and/or important instructions or ideas accurately.
• Manual dexterity required and the ability to use wrists, hands, and/or fingers in a repetitive motion. Prepare and/or review documents and communications on a computer, on paper, or in files.

WORK ENVIRONMENT:

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee works in a Shelter setting, as well as throughout the community. The noise level in the work environment is typical of a busy shelter, ranging from quiet to moderately noisy.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations that do not create an undue hardship to the Company may be made to enable individuals with disabilities to perform the essential functions of the job. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This job description is approved by all levels of management:

Job Type: Full-time

Pay: $16.50 - $18.50 per hour

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Porterville, CA 93257: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position requires clearance from the Department of Justice Criminal and Federal Bureau of Investigation record Offender Information database. Can you comply with this requirement?
• This position requires the ability to pass a pre-employment drug test. Can you comply with this requirement?
• What motivated you to apply for this position and what makes you a great fit for it?

Education:

• Associate (Preferred)

Experience:

• Case Management: 2 years (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

License/Certification:

• California Drivers License (Required)
• 40hr Domestic Violence counselor/advocate certification (Preferred)
• 40hr Human Trafficking counselor/advocate certification (Preferred)

Work Location: In person

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