CIN FID PS - Student Opportunity - Fidelity Investments - Participant Services Inbound Phone Agent Job at Education At Work
What is Education at Work?
We are a national non-profit organization that is focused around helping students graduate with less debt. We do this by providing quality contact center and back office positions on behalf of Fortune 500 companies where you can gain valuable career readiness skills, earn an hourly wage, and have the opportunity to earn up to $5,250 each year you work with us in tax-free tuition assistance paid directly to your college or university.
Check out all the details on our Tuition Assistance policy here: Tuition and Financial Assistance - Education Work (educationatwork.org)
What Will You Be Doing?
As a Participant Services Inbound Phone Agent, you will help Fidelity customers maximize their retirement plan benefits by providing outstanding customer service for inbound calling customers.
What Are We Looking For?
- Students who are patient communicators and comfortable speaking with people over the phone
- Students capable of building customer loyalty through listening, relationship building, and professional communication skills
- Students who are able to influence, creatively problem solve, and find customized solutions
- Students who are responsible and able to handle a professional job in a business environment–this includes punctuality/attendance expectations, receptive to consistent feedback and coaching, and adaptability with a positive attitude, etc.
- Students who are able to work at least 20 hours per week – with the opportunity to work up to 30 hours per week during the school year and up to 39 hours during school breaks, (subject to our business needs)
- Students who are able to work year round – including the school breaks including summer and winter break
Perks of Our Positions
- Tuition Assistance – We’re 100% behind our mission of helping you graduate with less debt
- Future Career Building – EAW students have the unique opportunity to work with Fidelity while in college, creating a leg up on potential summer internships or full-time employment with our partners after you graduate
- Student-Centric Schedule – We will always work around your class schedule to ensure you never have to work while you’re supposed to be in class
- Student-Friendly Environment – Everyone we employee on this program is a student, usually from Cincinnati/Northern Kentucky university, creating a supportive community that understands the life of a working student (plus it’s a great place to make friends)
What’s Not So Perky About Our Positions
- We have strict attendance and punctuality expectations – this is a professional job and we’ll hold you to that
- This is a routine phone work position which may be repetitive at times – including back-to-back phone calls and long periods of sitting down
- Not only do we work around your class schedule, but we also work around all of our students class schedules – this means we don’t always have the ability to work around other obligations (club meetings, social events, second jobs, internships, etc.) and expect you to make this job a primary part of your life (second to school – of course)
Information for International Students
Please note that EAW is NOT considered an On-Campus Employer and can only work with a student if they are allowed to work off campus, have CPT/OPT approval and the position relates directly to their major. Please contact your Office of International Student Services to see if you are eligible before applying.
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
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