DIN TAI FUNG RESTAURANTS
Job Title: Claims Specialist
Compensation: $65,000-$85,000 annual salary - Depending on Experience
Location: Remote position until further notice

ABOUT US:
Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao, or steamed soup dumplings, each made by hand with our “Golden Ratio” of 18 folds. Originally founded in Taiwan as a cooking oil retail business in 1958, Din Tai Fung was reborn as a dumpling and noodle restaurant in 1972. Since its founding, Din Tai Fung has become world-renowned for its quality, standardization, and service, and currently has over 170 locations worldwide, including 13 US locations in California, Washington, Oregon, and Nevada.

ABOUT THE ROLE:
The Claims Specialist will be responsible to conduct thorough investigations and evaluate and negotiate complex claims including litigation and coverage issues. Accountable to ensure compliance with company Claim Handling Guidelines, including reserving and payment practices.

WHAT YOU'LL DO:

• Investigates, researches and analyzes highly complex or severe claims, including coverage
  issues and legal issues affecting liability and damages.
• Establishes appropriate case reserves, completes settlements and case resolutions within established reserve and settlement authorities. Recommends reserve and settlement values on assigned cases in excess of established reserve and settlement authority.
• Manages, controls and negotiates timely and equitable claim payments and settlements in accordance with jurisdictional and fair claim practices and company policy and/or procedures.
• Attends pre-trials, trials, settlement conferences and meditations on assigned cases as required.
• Assigns the defense of lawsuits to approved defense counsel; directs and monitors quality and performance of defense counsel. Maintains compliance with all requirements of the company’s Litigation Management Program. Reviews and adjusts, where appropriate, fee bills and legal expenses for accuracy and reasonableness.
• Services the claim needs of our employer including insureds, claimants, brokers, etc., in accordance with company policy and procedures.
• Maintains ongoing communication with all employees and adjusters throughout the claims process in an effort to provide timely and appropriate claim status as appropriate and/or required by statutory regulations.
• Completes timely and accurate data reports to state reporting agencies to ensure full compliance with company policy and/or regulatory requirements.
• Maintains regular reporting of case status, developments and direction to the Risk staff and other appropriate parties as necessary. Ensures timely and appropriate file reports and system documentation as required by company claims procedures.
• Participates and/or manages special projects and assignments as needed.

JOB REQUIREMENTS:

• High School, Degree or G.E.D. is required. Bachelor's degree preferred
• 7+ years related experience handling complex Liability or Workers’ Compensation Claims
• Bilingual (English/Spanish and/or English/Chinese) is a plus
• Strong organizational skills and problem-solving skills
• Ability to document work in progress.
• Conflict resolution and/or mediation skills.
• Able to make simple math calculations
• Strong computer skills:
  • Microsoft Office Suite (Excel, Word, Publisher, Power Point) required
  • Inventory management software (Ctuit or similar) required
  • Third-party supply chain technology platforms preferred
  • Basic knowledge of accounting (Quickbooks or similar) preferred
• Highly motivated and able to adapt to change
• Read, understand, and follow the Employee Handbook and all company policies and procedures
• Able to effectively and professionally communicate in a one-on-one situation, be it with team members and/or vendors
• Able to write in a legible fashion simple correspondence
• Proper dress policy at all times
• Positive and Professional Attitude

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

SALARY FOR CLAIMS SPECIALIST: $65,000-$85,000 annual salary - Depending on Experience
LOCATION: Remote position until further notice. The Din Tai Fung USA Corporate Office is located in Arcadia, CA.
BENEFITS FOR CLAIMS SPECIALIST:

• Competitive Pay & Benefits
• Din Tai Fung provides 80% employer contribution for individuals and 50% employer contribution for eligible dependents toward medical insurance plans for all eligible employees.
• 401k Plan with company match
• Wellness & Health Reimbursements
• Employee Meal Discounts
• Opportunities for growth; we love promoting within!

Din Tai Fung is an Equal Opportunity Employer and complies with the Fair Chance Initiative. Potential applicants may be required to submit to a background check and drug test as part of the employment process. Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally. Offer contingent on criminal background check.

Work remote temporarily due to COVID-19.