Client Operations Analyst Job at CIOX Health
Overview:
What we offer…
What we need…
Education & Experience
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. Equal Pay Act Minimum Range: $65,000 - $78,333
Who we are...
Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.
What we offer…
At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our Architecture Group is comprised of some of the brightest and most talented individuals. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its’ medical records.
What we need…
The Client Operations Analyst is responsible for managing large clinical records exchange and chart review projects for enterprise clients. A key aspect of the role includes liaising with Account Management and Operations to ensure the service delivery commitments CIOX Health has made to our clients are fulfilled. This role requires strong analytical skills and complex problem-solving skills.
Responsibilities:
- Analyze dashboard and inventory variables across the portfolio to forecast, prioritize inventory and communicate risks and develop strategy to meet client goals
- Work cross functionally with internal teams and client to execute operating plan through diverse chart retrieval methods, escalating process inefficiencies for immediate resolution
- Create, manage and distribute reports related to each of the projects assigned providing a real-time, comprehensive, and prioritized view of all projects in scope
- Routinely perform complete analysis of individual projects and serve as subject matter expert, sometimes at a very granular level
- Provide full oversight to risk adjustment and quality related projects that provide significant impact to our health insurance clients. This primarily consists of risk adjustment analytics, healthcare medical records retrieval and chart review coding projects
- Coordination and communication with client to ensure meeting of expectations and SLA’s
- Partner with key stakeholders, primarily account managers and operations to understand project progress, expected project success, and data trends within each project
- Understand and analyze project data to identify trends related to project goals and act accordingly within the organization
- Provide project support including facilitation, tracking and reporting on projects, and client deliverables
- Track and report on client portfolio performance, clearly communicating project metrics, expectations, trends and expected outcomes
- Work within CIOX Healthcare client project management framework, processes, and tools
- Support the creation and improvement of processes, procedures, and tools
- Prior experience in account management or operations for a healthcare services company or health plan preferred
- Understanding of Risk Adjustment and Healthcare/Health IT industry experience preferred
- Knowledge of project management principles and frameworks of successful project management from an account support perspective
- Demonstrated competency in problem solving, decision making and executing against goals and deadlines
- Ability to quickly establish rapport, credibility, trust and respect throughout the organization and with clients
- Excellent oral and written communication skills and the ability to effectively and persuasively present data
- Excellent strategic thinking and precise analytical skills; demonstrated ability to anticipate client needs
- Professional and positive approach, self-motivated, and conscientious team player with strong attention to detail
Education & Experience
Bachelor’s degree in Business Administration, Healthcare Management, Business Analytics, Economics or related field.- 2-5 years’ experience in Healthcare Technology, Medical Records or Health Information.
- Advanced MS Office (Excel, Word, PowerPoint)
- Project Management coursework or PMP Certification preferred
- SQL preferred
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.
With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.
- Except for states where legally prohibited to enforce mandates.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
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