About us

The Laughton Team is a real estate business in Peoria, AZ. We are professional, collaborative, solutions-based, and supportive.

Job Summary:

The Client Success Specialist (CSS) prospects for new clients, cultivates client relationships, sets client appointments, and manages all leads within the contact management databases. Inbound/Outbound calls are made/taken each day to reach/speak with potential clients, obtain the necessary information to qualify them for an appointment with our lending partner or agents. The CSS member conducts lead follow up and nurtures leads until appointments are set.

CSS Responsibilities:

• Every call attempt, will be followed with a voicemail, text and email
• All calls attempts (inbound and outbound) will be documented in the CRM databases
• Respond to inbound leads from all Laughton lead sources - every connected call to be followed by a thank you text and email
• Input/manage client and lead databases
• Conduct lead follow up and nurture leads until appointments are set
• Daily Monitoring of ISA/CSS Email - every 15 minutes throughout a shift
• Practices, memorizes, and internalizes scripts
• Attend training/coaching sessions and establish daily role-play partners
• Creates a sense of comfort and familiarity through their ability to build rapport
• Partner with production agents to ensure delivery of our standard quality of service
• Perform other related duties as assigned
• Track weekly goals to measure lead conversion ratio and meet performance benchmarks
• Track monthly performance and sales key metrics to ensure sales goals are met

Equipment Requirements:

• Zoom platform utilization for 100% of calls
• Utilization of the noise canceling headsets - Company Issued
• Pipeline/Client Management:
• Boomtown(s)
• Premier Agent Website(s)
• Slack Channel(s)
• Google Drive
• Google Chat(s)
• Appointlet

• Multiple MLS systems

Required Skills:

• Comfortable spending 80-90% of time on the phone
• Must value his/her commitments, have a strong work ethic and desire results and success
• Must have a strong sense of urgency, following through on deadlines and consistently meeting job standards
• Must value communication and have the desire to provide high levels of customer service and relationship building
• Effective written and verbal communication
• Excellent phone skills- strong closer to set appointments
• Highly-organized, systematic and detail-oriented
• Must be proficient with computers and be able to effectively work with spreadsheets and able to multitask

Qualifications:

• Active RE license NOT required
• 1-2 years ISA/Call experience or RE experience preferred
• Must have superior phone skills

Bonus Structure / Minimum Standards: Bonus structures are reviewed and updated every 3 months, if applicable.

• Prospect for new clients on a daily basis from various lead sources by conducting a minimum of 8 outbound calls per hour.
• Minimum of 50 appointments set per month
• Minimum of 4 homes closed

Job Type: Full-time

Pay: $37,700.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Travel requirement:

• No travel

Ability to commute/relocate:

• Peoria, AZ 85382: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.