Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits which include: preparing patients, completing pre-examination record information, and managing the flow of patient materials. Obtain or verify patient demographics, medical insurance information, and properly advise patients of scheduling delays or changes to the appropriate individuals, and serving as a direct contact and resource to the patient. Perform related clerical duties such as processing prior authorizations which may include fax and on-line requests, as well as processing patient appointment communications and related materials.

#ELJ

Qualifications
Ability to read and communicate effectively in English. Basic computer knowledge.

Additional qualifications
Additional languages preferred. Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable); Requires computer skills (i.e., Windows-based applications and intranet/internet use) with the ability to key board. Ability to work independently, be goal directed and have strong organizational skills. Effectively multitask without compromising quality. Excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, as well as display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.

License or certification
Maintains current Basic Life Support for Health Care Provides from one of the following programs; American Heart Association or American Red Cross. If a candidate does not currently have their Basic Life Support for Health Care Providers from one of the following programs: American Heart Association or American Red Cross the Basic Life Support, certification will be included as part of the orientation program.

Exemption status
Non-exempt

Compensation Detail
$15.09 - $19.60 / hour

Benefits eligible
Yes

Schedule
Full Time

Hours / Pay period
60 every two weeks

Schedule details
Monday - Friday with varied day off. Hours vary from 7:00 am to 6:00 pm.

This position will float to the Barron and Chetek locations depending on patient care needs.

Weekend schedule
No weekends or holidays.

International Assignment
No

Recruiter
Jennifer Schindeldecker

EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

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