Communications Specialist Job at Elite Medical Transport
The purpose of this position is to receive requests for ambulance service, identify the level and urgency of services required, provide data entry of trip information into the CAD System, select and dispatch units, and maintain system status control by relocating units to locations in accordance to the System Status Plan. This incumbent must be able to determine the suspected primary payment source and comply with required prior authorization steps.
Essential Duties & Responsibilities:
- Provide internal and external customer service through pleasant, clear, and concise verbal communication using available telephone and radio resources.
- Ascertain pertinent information from calling party.
- Determine urgency and location of the situation.
- Obtain insurance information, make payment arrangements, or obtain quote during call taking (prior to dispatching call).
- Work with billing department to verify insurance and obtain prior authorization and required documents for transport and obtain medical necessity information.
- Select and dispatch the appropriate units to respond to emergency and non-emergency requests.
- Provide the responding unit with appropriate information for patient, location, destination, routing instructions, needs for special equipment and documentation requirements.
- Provide relay of patient information to receiving facilities, and provide the link, as applicable, between the unit and the initial calling party throughout the call.
- Schedule transports according to level of care and system status.
- Relocate units as required from one post location to another as designated by the System Status Plan.
- Prepare all appropriate paper work in a timely manner and ensure the correctness of all information entered into the CAD.
- Answer multiple telephone lines and direct callers as appropriate, taking messages as necessary.
- Exercise critical thinking practices at all times.
- Contribute to team effort by performing other related duties as assigned.
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