Assist with community engagement and helping the support team.
Who We Are:
Tiltify is a charity fundraising platform that specializes in social and livestream fundraising. Tiltify’s tools enable innovative fundraising interactions, ranging from polls to rewards and challenges, that maximize both the fundraising experience and increase donations.
Tiltify is currently used by over 4,000 global charities that include St. Jude Children’s Research Hospital, Save the Children, Direct Relief, American Red Cross, United Way. We have built a strong relationship, not only with our charities, but with our community. Tiltify is used in conjunction with top streaming platforms including Twitch, YouTube & TikTok, and can be integrated by almost any livestream and event broadcast partner.
We have been fortunate to help our community raise over $200 Million for charitable causes and are looking to grow our family as we take Tiltify to the next level.
Who We’re Seeking:
A dynamic, self-motivated Community Support Associate to assist with community engagement (25%), helping the support team answer questions and technical problems (75%).
Key Responsibilities include, but are not limited to:
- Respond, redirect customer service support tickets.
- Verify and log reported application issues.
- Gather customer feedback and share with appropriate departments.
- Assist in verification charity eligibility for onboarding to Tiltify.
- Guide community members needing help with using Tiltify in support tickets, forum posts and on Discord.
Key Skills and Qualifications:
- Bachelor’s degree and/or equivalent experience is required.
- 2+ years of experience as a Customer Support Specialist or similar CS role.
- Experience using help desk software and remote support tools.
- Excellent communication and problem-solving skills.
- Experience with Discord, Reddit and other community-based platforms.
- Understanding of the livestream and social media industry and platforms including Twitch, YouTube, Facebook & TikTok.
- Proficiency in basic business programs including Microsoft Office Suite (Word, Excel, PowerPoint).
- Persuasive, tactful and an excellent communicator.
- Strong multi-tasking skills and effectively able to manage resources.
Compensation & Hours:
This is a full-time position, with evening or weekend work schedules based on need. Salary package includes health insurance benefits.
Salary Range: $38k - $45k DOE
Location: Remote position within the United States.
To Apply:
Tell us a little bit about yourself and why you would be an ideal fit by sending a resume and cover letter to careers@tiltify.com with “Community Support Associate” in the subject line.
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