Chakra Consulting, Inc., a woman-owned small business based out of Maryland is seeking for an experienced Computer Operator to join its growing team. The position will support Tripler Army Medical Center in Hawaii. All work will be accomplished at the Tripler Army Medical Center during normal duty hours.

The candidate will support the following tasks:

• Work under the guidance of senior personnel, including the Site Manager and Workflow Manager
• Resolves common computer operating problems
• Serve as an assistant operator working under close supervision or performing a portion of a more senior operator's work
• Be responsible for equipment maintenance (i.e., load equipment with required items such as tapes, paper, etc.)
• Respond to end user and client inquiries
• Document work in current work ticketing systems, update status of open ticket
• Review error messages and make corrections during operation or refer problems
• Perform customer satisfaction follow-ups and inquiries
• Test new or modified programs and assist in modifying systems or programs
• Ensure end-user self-service tools remain up-to-date and current
• Ensure delivery of required statistics and report inputs to designated personnel
• Other duties as assigned. Regular attendance is required to fulfill the essential functions of the job

Job Responsibilities:

• Establish accounts for network access and annual trainings
• Correspond with other DOD facilities regarding permanent change of duty station, deployments, and temporary change of duty stations to update systems accordingly
• Track IMD required cyber related trainings and updating staff profiles on ATCTS (Army training tracking system) for compliance purposes
• Efficiently work tickets via email and phone calls as well as provide on-site support as needed
• Basic printer/scanner setup
• Installing software and configuring hardware
• Track customer issues and resolutions
• Manage and update documentation

Personnel Requirements:
Required Knowledge and Skills:

• Ability to work in a fast-paced environment with a high call volume
• Knowledge of the Microsoft Office suite
• Strong knowledge operating instructions to determine equipment setup needed
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Must pass a background check

Education Requirements:

• High School Diploma or GED
• Industry certification such as A+ or Network+ or Security+ is required.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Tripler Army Medical Center, HI 96859: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law and regulations?

License/Certification:

• CompTIA A+ or CompTIA Network+ or CompTIA Security+ (Preferred)

Work Location: One location

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