Concession Manager

POSITION SUMMARY

Under general supervision of the Parks & Recreation Director, Recreation Superintendent, and Athletics Program Manager; responsible for concession and staff operations in the Don Gutteridge, Jaycee and Deramus Ball Field Concessions in addition to concession operations at the Kiddieland and Aquatic Center concessions.

• Responsible for overall coordination and implementation of concession operations;
• Hire, manage and direct the work of approximately 15 part-time seasonal employees at the Ball Field Concession Stands;
• Develop, implement, evaluate and provide training on policies and procedures, emergency action plans, standard operating and safety procedures, and facility improvement plans ensuring a safe, quality service to public and staff;
• Responsible for employee training in customer service, safety, food handling, and sanitation procedures;
• Responsible for safe food preparation, cooking methods and techniques required by the State of Kansas Department of Agriculture – Food Safety & Lodging Division;
• Ensure concession areas are maintained in an orderly, clean and sanitary condition at all time and in compliance with the State of Kansas Agriculture Department; communicate issues/needs to Recreation Superintendent;
• Responsible for general overall inventory, determining needs, pricing, product monitoring, and updates for all sites in department point-of-sale operating software (RecTrac);
• Ordering, receiving, stocking, and tracking all items sold as needed, e.g. beverages, candy, chips, snacks, etc. in addition to cleaning supplies as needed;
• Perform audits of concession inventory and report any discrepancies;
• Assist with start-up and closing procedures, ensuring that facilities are prepared to be opened and closed on time;
• Monitors money and follows proper cash handling transaction procedures;
• Operate a point-of-sale system;
• Monitor the sales of products and make recommendations to increase the effectiveness of the operation, including fees;
• Research competitive local pricing and communicate with vendors;
• Reviews, approves and processes timesheets in a timely manner for ball field concession and gate worker staff;
• Communicates with Operations/Program manager on a regular basis to coordinate services and scheduling;
• Assist with cleaning of equipment and concession facilities;
• Responds to concerns or suggestions regarding concessions;
• Responsible for record keeping per each site;
• Prepare accurate and timely reporting of daily sales;
• Prepare and submit departmental financial/budget reports for concession revenues and expenses;
• Must have great customer service skills in dealing with the general public on a daily basis;
• Regular and consistent attendance at work and the ability to get along with public, supervisors and co-workers are essential elements of this position;
• Other duties may include food preparation for summer camp program and senior citizens club program with potential of other additional programs as deemed fit;
• All others duties assigned by Director and/or Recreation Superintendent.

Salary Range: $11.00 – $17.00

• Work varied combination of shifts including days, nights and weekends;
• Ability to maintain regular attendance and punctuality;
• Ability to work with customers and staff to maintain a positive environment;
• Ability to proficiently use Microsoft Office Suite with high volume use in Publisher, Word and Excel;
• Ability to understand, follow and carry out oral and written instructions;
• Ability to effectively communicate, both verbally and written;
• Ability to multi-task, problem solve and make sound decisions;
• Ability to work unsupervised and to supervise others;
• Ability to direct, schedule, coach, support and delegate work tasks to all ages;
• Ability to establish and maintain effective working relationships with supervisors, employees, other agencies and the public;
• Demonstrate ability to provide quality, courteous customer service;
• Must have a valid Kansas Motor Vehicle Operator’s License;
• CPR and First Aid certification required within 45 days of being hired and must be maintained;

High school diploma or GED equivalent; 1-2 years supervisory-level experience in food service, concession management or a related area preferred; one year supervisory experience required; equivalent combination of education and experience may be considered