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Concessions Team Member - Zoo Job at Audubon Institute

Audubon Institute New Orleans, LA 70118

Job Information

  • Date Posted
    2024-07-04
  • Location
    New Orleans, LA 70118
  • Job Title
    Concessions Team Member - Zoo
  • Gender
    Both

General Summary: As a Concessions Team Member (part-time), one is provided with the unique opportunity to contribute to many aspects of Audubon Nature Institute’s Food and Beverage department. The Concessions Team Member will learn to excel in all areas that make the restaurants at their designated location thrive. Each Audubon facility provides a unique variety of dining experiences that provide the Concessions Team Member with many valuable skills. To be successful in this position, one must be eager to interact with a diverse guest population, effectively manage their time, and possess a basic knowledge of food preparation and cash handling. This is an entry level position with competitive hourly pay, and the most important required skill is a smile and positive attitude!
To deliver on the Audubon mission, the Concessions Team Member will:
Provide a guest experience of outstanding quality
  • Greet each guest with hospitality, courtesy, and enthusiasm.
  • Prepare and present quality products according to the venue’s specifications and guidelines.
  • Comply with safety regulations and health regulations according to the guide lines set by Audubon and the State Health Department.
Concessions Team Members must be able and willing to work with fryers and grills. This may not be the area that a Team Member will work in everyday, but every Concessions Team Member will eventually learn the valuable skills of food preparation.
  • Attend and complete assigned training as scheduled.
  • Comply with any supervisor or manager job related request in a reasonable time.
  • Ability to learn proper use of all concession related equipment.
  • Ability to interact with customers through conversation and service.
  • Ability to work as part of a team.
  • Must be able to resolve differences in a professional manner.
Audubon Nature Institute holds our team members to a standard of excellence that includes treating each other with kindness and respect. We are all working towards the same goal- a wonderful guest experience!

Weave quality entertainment through the guest experience
  • Provide friendly service to guest during every single interaction.
  • Comply with uniform and attendance policies set by Audubon Nature Institute recognizing that when you are at work you are representing Audubon Nature Institute.
  • Must be able to work flexible hours, overtime, weekends evening and holidays.
o As a part-time position, there is an opportunity for flexibility regarding scheduling hours. But, we expect every employee to be willing and available to work weekends and holidays at any time needed.
  • Operate a financially self-sufficient collection of museums and parks.
  • Comply with cash handling procedures.
  • The ability to learn to operate a cash register.

To deliver on the Audubon service promise, the Concessions Team Member will:
Welcome
  • Make eye contact with every customer encounter, smile at every person, offer friendly phrases and greetings.
  • Wear identification badge.
  • Walk individual to destination instead of pointing; offer assistance to guests who appear confused.
  • Assume ownership of potential safety hazards (wipe-up spill, pick up trash). Always have the camera-ready look.

Share
  • Maintain positive attitude, pleasant tone of voice-keeping in mind that it isn’t what you say, but how you say it!
  • Coach coworkers on service expectations.
  • Utilize the power of teamwork to give excellent service.
  • Know when to involve management.

Inspire
  • Know the answers to questions or seek out the answers.
  • Utilize proper phone etiquette (answer phone within three rings, smile before answering call, ask for permission and wait for response before placing caller on hold).
  • Ensure work area is free of food, drink, socialization, and personal business.
  • Follow Dress Code Policy on clothing and grooming.
  • Keep unpleasant concerns behind closed doors (vent backstage).

Experience: Some food and Beverage experience preferred
Education: High School Diploma or GED preferred, candidates may be considered without this qualification
Software Requirements: Cash register experience preferred
Machinery/Tools/Equipment Requirements: The ability to learn to operate a cash register and kitchen related equipment.

Physical Requirements:
1) The ability to exert up to 25 pounds of force occasionally, or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Will involve standing most of the time but may involve walking or sitting for brief periods of time.
2) Sitting or standing, bending, stooping, and the ability to carry items weighing up to 25 pounds.
3) Constant adequate range of motion and mobility required.
4) Regular near acuity with clarity of vision at 20 inches or less required.
5) Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions and ability to determine the time, place and sequence of operations or actions required.
6) Regular talking and the ability to express and exchange ideas by means of language expected.
7) Regular hearing and the ability to perceive the nature of sounds.
8) Constant ability to read, record, or type data quickly and accurately required.


Environmental/Working Conditions:
1) Working long hours between breaks or meals required.
2) Ability to work under and handle stress in an appropriate manner required.
3) May be exposed to high, medium, or low noise intensity.
4) Constant contact with co-workers required.
5) Affinity for animals preferred.
6) Exposure to fluctuations in temperatures may be required.
7) Exposure to outdoor conditions may be required.




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