A Carter Lumber Construction AR & Billing Supervisor is responsible for leading a team of AR & Billing specialists to achieve identified financial targets and provide superior customer experience for their portfolio of “high touch” customers. They will lead a specialization with focus in one of these areas: Commercial AIA, National Accounts or Special Billing and serve as the key liaison for Billing and AR process between the Credit team, field operations, market Vice Presidents and customers/ 3rd party systems.

Deliverables include timely invoicing (per customer specific requirements), collection of account balances, prompt application of AR payments, managing account reconciliations and producing clear reporting to drive results and achieve financial targets.

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  Effectively lead team of 3-10 AR & Billing Specialists to meet financial targets through timely and accurate billing, collection, and cash application
• Coordinate customer, 3rd party portal and POS system access to facilitate efficient billing process
• Establish, implement, document and lead customer specific billing procedures
• Identify billing process deficiencies and develop corrective action plans
• Troubleshoot discrepancies, missing information, and billing disputes to resolution
• Assist team with reconciling difficult accounts
• Develop and improve process documentation around new and existing AR/billing processes, create user guides for internal partners
• Work closely with field invoicing personnel & sales leaders to influence effective processes are in place and proper information/ documentation is captured
• Demonstrate a high-level of judgement in collecting; balance the need to collect and secure with sales goals and relationships
• Develop strong working relationships with internal customers, act as escalation point contact for at risk receivable balances and serve as billing “expert” for difficult
• Identify, interview and onboard talented staff of AR & Billing Specialists
• Manage staff time & attendance and conduct bi-yearly performance reviews
• Perform other duties as assigned
• This is an in office role
• $60k - $80k

EXPERIENCE/EDUCATION:

• Bachelor’s degree in Business, Accounting or related field or 3- 5 years accounts receivable/billing experience in the construction industry preferred
• Strong understanding of construction contracts and standard project money flow
• Previous leadership experience leading a team of 3-10 direct reports
• Previous experience in Accounts Receivable and Progress Billing (preparing AIA schedules)
• Mechanics liens and negotiation of conditional and unconditional lien waivers
• Experience with 3rd party portals such as Builder Trend, Procore, Textura and Supply Pro is a plus

SKILLS:

• Demonstrated proficiency working with Microsoft Word, Excel, and Outlook
• Ability to communicate effectively across varying audiences and gain consensus
• Exercises good independent judgment & discretion, can make decisions and articulate reasoning
• Strong attention to detail, organizational skills, the ability to prioritize and adhere to established deadlines
• Ability to identify problems, determine when to lead resolution and when to “raise the flag” to escalate issues
• Technical aptitude with the ability to analyze data, interpret information and trends in data to develop actionable recommendations
• Excellent verbal and written communication

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