Associate Director of Sales

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveler please click HERE

About The Opportunity

To assist and support the Director of Sales in leading a team of Account Executives to achieve new customer acquisition and revenue expansion targets across the US.

To effectively lead a team of Account Executives, the Associate Director of Sales will be expected stay up to date on travel industry, sales and market trends by carrying their own quota.

Key Responsibilities

• Support the Director of Sales to drive, coach and track team performance to achieve new business win targets
• Support the DoS to Implement and maintain operational processes to increase NBW conversion rates
• Maximize use of our tech stack to manage pipelines, reach and exceed quota, increase lifetime contract value, and improve productivity
• Track performance of all AEs against KPIs and provide direction and feedback.
• Support DoS in recruitment of high-producing Account Executives
• Work closely with Sales Program Readiness Manager to ensure a smooth transition from new recruit onboarding program in order to decrease ramp time for new employees
• Assist Team Leader in effectively developing, implementing and updating budgets and results based incentives
• Assist the DoS in facilitating ad-hoc training and Gong coaching
• Support DoS in employee retention goals by driving and maintaining our Watermelon Culture throughout sales team
• Attend all team and team management meetings
• Handle all DoS responsibilities in their absence.
• Identify, qualify and win new business within our Ideal Customer Profile
• Maintain an accurate and ongoing sales pipeline
• Delivery of results set against objectives and KPIs
• Create and maintain relationships with key contacts in prospect account list
• Implement and utilize internal tech stack to full capacity
• Leverage sales methodologies to uncover customer needs and use solution selling to win
• Adequate knowledge + comfortability in selling our products and services
• Manage, execute and win formal prospect RFPs

Experience & Qualifications

• 3+ years experience in B2B sales or 1+ years in leadership in Customer Success Management
• Proven track record of achieving results while managing demanding expectations
• Ability to build strong business partnerships both outside, and within the organization.
• Strong verbal/written communication and presentation skills; effective at delivering executive level presentations.
• Strong analytical skills with ability to analyze information to diagnose the root of an issue and design an optimal solution.
• Innate organizational skills with experience executing on processes and plans.
• Success adapting in fast-growing and changing environments.
• Experience with cross functional collaboration.
  • Ability to pivot in a fast-paced environment.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
• Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid time off policy
• National/International Award Nights and Conferences
• Benefits including vision, medical, and dental
• Employee Assistance Program
• 401k program with partial match
• Employee Share Plan
• Global career opportunities in a network of brands and businesses

Location – Los Angeles, USA

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com