Our client, a known regional bank, is looking for Customer Care Reps to join their team onsite in Green Bay, WI!

Pay Rate:

• 1st Shift: $19.00/hour
• 2nd Shift: $20.00/hour
• $50 Weekend Spot Pay

Shift Options:

• 1st (rotating)- 9AM to 6PM and 10AM to 7PM
• 2nd (rotating)- Start time between 12PM and 2PM, End between 8PM and 10PM

Our Customer Care Representatives are responsible to:

• Respond to customer inquiries through multiple channels including telephone, e-mail, web chat in an award- winning Contact Center.
• Provide extraordinary customer service to customers ensuring first contact resolution.
• Be a customer advocate while adhering to company policies, procedures and product guidelines.
• Listen empathetically and respond to difficult customers calmly and with confidence.
• Make a difference to customers by providing them with support and outcomes that benefit them.
• Assisting customers with resetting passwords and adjusting to the Bank's system.
• Hours of operation are Monday – Friday 6 am -10pm

Minimum Qualifications:

• 1-2 years customer service, banking, retail, food service, insurance, telemarketing/sales experience
• High School Diploma or equivalent
• Technical aptitude and ability to learn, Tech Savvy

Successful candidates:

• Demonstrate a strong work ethic with creative problem-solving and decision-making skills
• Like to thrive in a fast paced, results-driven environment
• Are professional with a positive attitude
• Are agile in a changing environment and be able to adjust one’s approach to a situation, constraints or multiple demands.
• Like to learn and navigate comfortably in an ever-changing technical systems environment.
• Stay current on frequent policy, product and procedural changes impacting products and customers.
• Prioritize and accomplish multiple tasks while effectively servicing customers in a timely manner.
• 9 month contract with potential for extension and conversion!

#E2EMNCSR

Job Type: Contract

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• Rotating shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Green Bay, WI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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