Customer Experience Advocate - Saint Edward, NE Job at BigIron Auction Company
In 2022, BigIron & Sullivan Auctioneers made history when the two best became the biggest! With more than 40 years of experience, always putting our customer first, we are truly BETTER TOGETHER .
If you have an entrepreneurial spirit with a growth mindset, we WANT YOU! We empower all our team members, across the US, with the tools, guidance, and opportunities needed to be successful.
This is YOUR chance to Become part of a team that’s wholly dedicated to providing best-in-class service and genuinely passionate about the success of their customers and employees.
Customer Experience Advocate
Saint Edward, NE
Job Function:
The position contributes to the success of Big Iron by interacting with our customers to provide information, answer questions, and find the best possible solutions when problems arise. This position will champion the idea of minimal contact resolution and be proactive with ensuring users have the best possible experiences while using BigIron Auctions.
Essential Functions:
- Assists customers by providing support through answering questions, completing account maintenance, or completing other administrative tasks using internal tools and applications.
- Connect and communicate with internal teams to ask or answer questions to address customer-facing issues.
- Recognize opportunities with every customer (internal or external) engagement, making discretionary decisions that support the customer experience while balancing company goals or policies.
- Suggests department improvements to processes to the Customer Service Manager.
- Actively participates in team meetings, both on a departmental level and a company level.
- Demonstrates an understanding of any training content and implements experience in day-to-day work activities.
- Complete other duties assigned and take on special projects as necessary.
Qualifications/Requirements:
- Associates degree preferred, or combination of work-related customer service preferred.
- Self-starters, who recognize workloads to ensure that essential functions are addressed effectively and make appropriate adjustments when needed to help team workloads.
- An excellent communicator, both written and spoken, and is willing to over-communicate (with both customers and team).
- A strong attention to detail and accuracy, with a willingness to dive into complex problems or situations to achieve balanced outcomes.
- Dedication and sense of accountability with an ability to think critically and to suggest or implement new ideas along with creative solutions when appropriate.
- Patience, and empathy, with a sense of curiosity to go beyond what internal and external customers expect.
- Experience or proficiency with using Microsoft Office, CRM software such as NetSuite, and a keen ability to learn how to use various software applications.
Key benefits we provide:
- Medical, Dental, Vision insurance
- Paid Long-Term Disability
- Floating Holidays
- Paid Time Off (PTO)
- Paid Holidays
- 401K with Company Match
- Profit Sharing
Become Part of a Winning Team
When you join our team, you're joining more than just a company; you're becoming part of a multi-generational legacy. With humble beginnings, we've had the honor of helping farmers & families across rural America buy, list, and sell their assets on the most trusted online auction platform in the industry.
Join us as we continue making waves in the industry. www.bigiron.com
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