Customer Service Rep Job at ExamOne, A Quest Diagnostics Company
Customer Service Rep I -
JOB SUMMARY:
Client Service Representative I's handle all customer contact received by telephone, in writing, and in person. Troubleshoot inquiries. Follow-up with customers on issues that cannot be resolved immediately.
JOB RESPONSIBILITIES:
Client Service Representative I's handle all customer contact received by telephone, in writing, and in person. Troubleshoot inquiries. Follow-up with customers on issues that cannot be resolved immediately.
JOB RESPONSIBILITIES:
- Handles all customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction.
- Reports laboratory results to clients using established protocols.
- Documents reporting or call history in the patient's file and maintain appropriate records.
- Contacts the client to resolve routine matters related to patient testing and result reporting.
- Uses established protocols for reporting client concerns.
- Other duties as required to meet the customer requirements.
- Understands the importance of Quality Service and how it is measured.
JOB REQUIREMENTS:
Education:
High school diploma or equivalent required.
Work Experience:
- Basic typing and computer skills
- Some data entry experience preferred Customer service background preferred Medical terminology helpful.
- Previous Medical or clinical laboratory background preferred
Special Requirements:
- One to two years of additional training in a medical or call center environment preferred.
- Must be able to handle multiple tasks and work in a fast environment.
- Must have strong communication skills.
- Able to speak the English language clearly and effectively communicate to callers and peer group.
- Ability to handle stressful situations and demonstrate a potential for strong problem-solving skills.
- Must be able to operate basic office equipment.
- Must be able to demonstrate Integrity and a commitment to values.
Key Word Search: clerical clerk doctor assistant office call center laboratory client customer service outbound calls caller client relations
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