Customer Service Rep - Medicaid Job at Connect America
Job Description
Customer Service Representatives are the liaison between our Company and its current and potential clients. The Customer Service representative will be able to accept ownership for effectively solving all customer issues, complaints and inquires, keeping customer satisfaction at the core of every decision and action. Customer Service Representative also provide a variety of other duties, which may include special projects related to department needs.
Job Responsibilities
- Manage high volume of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Have knowledge on all services and equipment offered by company
- Be able to answer frequently asked questions by client
- Meet all call and appointment target expectations
- Keep records of all contacts in Company database’s
Job Qualification
Competencies
- Ability to learn quickly – Ability to learn new things in a short period of time.
- Adaptability with change- Ability to adjusting to changing circumstances.
- Analytical- Ability to communicate in writing clearly and concisely.
- Creative - Ability to think outside the box.
- Emotional intelligence - Ability to understand his or her own emotions and the emotions of others.
- Multitasking - Ability to working on multiple tasks at the same time.
- Problem solving - Ability to find a solution for or to deal proactively with work-related problems.
- Team oriented - Ability to get along well with a variety of personalities and individuals
Job Requirements
- Excellent customer service and people skills and must be able to work independently or with a team
- Must have 6 months to one year of customer service experience (heavy phone volume and data entry strongly preferred)
- Strong phone and verbal communication skills
- Bilingual preferred - Spanish
- Strong Listening Skills
- Attention to Detail
- Ability to set priorities and manage time effectively
- Strong computer proficiency with Microsoft Excel, Word and Outlook
- High School Graduate or General Education Degree (GED)
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