Who Are We:

• Handles each customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and
  cross-functional collaboration to ensure complete customer satisfaction
• Through training and other learning opportunities, maintain a working knowledge and sufficient technical knowledge for all products of the division, and
  major product lines for other divisions to properly advise customers
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions
• Develops relationships with customers and uses product and process knowledge to provide an unrivaled customer experience
• Understands and contributes to company goals, missions, and philosophies as expressed by the customer service manager
• Contributes ideas, decision-making skills and good judgment to achieve objectives
• Objectively resolves customer inquiries and complaints from multiple channels effectively with moderate supervision
• Customer Support Representative must become proficient in basic Trade Compliance and International Regulations to reduce risk of non-conformance
  for both the customer and organization
• Provides customers product and service information and identifies application solutions to maintain revenue streams from customer relationships
• Assess customer issues and identify resources and tools in order to provide solid solutions with an emphasis on minimizing customer effort
• Identifies and initiates problem resolution by updating and delegating actions to teammates or leadership and validating completion of delegated
  actions for all open customer issues
• Accountable to drive goals through individual metrics and a strong understanding of department, team, and individual goals
• Initiates process improvement through collaboration with peers, inter-company departments, and leadership to exceed goals

What You'llNeed To Be Successful:

• High school diploma or equivalent.
• Minimum one year of customer service or equivalent job related experience.
• Strong verbal and written communication skills.
• Basic computer skills and experience working with Microsoft Office (Excel and Word)
• Previous experience following standard work procedures.
• Ability to problem solve, apply critical thinking and analysis.
• Effective time management and organizational skills.
• Ability to work under pressure and to make decisions independently.
• Ability to work with all levels of the organization.
• Ability to multi-task.
• Strong attention to detail.
• Highly adaptable to a changing, fast paced environment.

Desired Knowledge, Skills & Abilities

• Associates or Bachelor's degree
• Experience working with SAP

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