At DxTx Pain and Spine, our mission is to create a scalable ecosystem that enables healthcare providers to focus on delivering the highest quality care to patients in pain through the use of shared best practices, technology, and independent clinical decision-making.

Contact Center Representative

We are currently seeking a Virtual Patient Advocate for our remote call center. This position is responsible for the scheduling of new patients for our affiliated pain clinics and surgery centers in the Chicagoland area. We are looking for someone who is upbeat and able to portray their energy over the phone. A typical day for the potential hire will consist of answering and scheduling inbound calls of prospective new patients, making outbound phone calls to inbound leads to educate them on possible treatments, and helping track the effectiveness of new marketing initiatives. It is important to note that these are not cold calls, these are our leads from people who have requested additional information or to be scheduled.

Your responsibilities will include documentation in multiple systems and ensuring high quality and accurate information is provided to callers. We will pay for performance with a competitive hourly rate, full benefit package, paid time off, quarterly performance bonuses and a 401k.

What we offer

• A competitive base salary: $18-$19 per hour based on experience level
• Performance-based bonus incentives (cash)
• A wide range of benefits including paid time off, a 401k savings program, health insurance, and more
• Opportunities to be promoted to call center manager, or for professional growth and advancement throughout the various openings in our healthcare network
• Respect and value of diversity, integrity, and teamwork

General Duties

• Respond to patients via telephone by assessing needs and answering general questions regarding treatment options
• Register and schedule new patients; send appropriate patient materials prior to initial appointment
• Make appropriate scheduling changes, canceling, rescheduling and confirming appointments
• Provide excellent and timely customer service
• Maintain operations by following policies and procedures
• Creative thinker who can help us identify ways to optimize our marketing strategies

Qualifications

• High School diploma/GED required
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
• Collaborative - You appreciate direct coaching/feedback from your sales manager(s) to identify your strengths and opportunities for improvement
• Previous healthcare or call center experience a strong plus



This Employer Participates in E-Verify and is an Equal Opportunity Employer

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Call Center: 1 year (Required)
• Healthcare: 1 year (Required)
• StreamlineMD: 1 year (Required)
• Medical scheduling: 1 year (Required)
• eCW: 1 year (Required)

Work Location: Remote

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