Customer Service Representative Job at Kodak
Kodak is Hiring!
We are looking for Customer Service Representatives to support our Print Systems Division in Rochester, NY or Dayton, OH.
As a Customer Service Representative you will works closely with the customer and Kodak internal partners ensuring order to cash processing expectations are met. Multi-faceted role that supports warehouse facilities, supply chain, logistics, Sales and the credit/collections department. Processes orders, returns, credits, discrepancies and manages order status follow-up requests, via phone, email and Partner Place/B2B.
Customer Service Representative Job Duties:
We are looking for Customer Service Representatives to support our Print Systems Division in Rochester, NY or Dayton, OH.
As a Customer Service Representative you will works closely with the customer and Kodak internal partners ensuring order to cash processing expectations are met. Multi-faceted role that supports warehouse facilities, supply chain, logistics, Sales and the credit/collections department. Processes orders, returns, credits, discrepancies and manages order status follow-up requests, via phone, email and Partner Place/B2B.
Customer Service Representative Job Duties:
- Strong Customer Service experience
- Ability to respond to incoming customer inquiries while using multiple systems to accomplish daily tasks
- Build relationships and work closely with customers and Kodak internal partners.
- Exercises active listening skills, conflict resolution and negotiating skills with external customers and internal partners
- Understand customer’s expectations, processes and needs. Escalates issues or process gaps and participates in activities to address gaps or misses.
- Work with management and other internal Kodak partners to ensure processes are capable of meeting customer’s expectations in an efficient manner.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Analyzing information and evaluating results to choose the best solution and solve problems.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Prompt in responding to inquiries or to notify customers of any planned adjustments.
- Bachelor’s degree, Post-Secondary diploma or Equivalent experience.
- 3 to 5 years of Customer Service Experience preferred.
- Experience with SAP desirable, or an equivalent ERP system.
- Knowledge of personal computer based software applications (MS Office, Lotus Notes and Sharepoint).
- Strong problem analysis and problem-solving
- Interpersonal skills
- Communication skills - verbal and written
- Self-motivated and able to work under pressure
- Able to foster and remotely build relationships with internal/external customers
- Attention to detail and accuracy
- Adaptability
- Results Orientated
Employment Sponsorship Notification
Any candidate/applicant requiring sponsorship now or in the future for employment visa status will not be considered for this position. Kodak as an Equal Opportunity Employer and we encourage you to look for jobs where sponsorship will be provided.
EOE Policy Statement
Kodak is an Equal Opportunity/Affirmative Action Employer. Applicants are free to apply without regard to race, color, religion, sex/gender, gender identity, sexual orientation, marital status, pregnancy, genetic information, citizenship status, national origin, age, disability or veteran status or any other Federal or State legally protected classes. Read our EOE Policy Statement.
Position Number
21622BR
Career Area
Customer Service
Experience Level
0-2 Years
Minimum Education Level
Bachelors Degree or Equivalent Work Experience
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