Customer Service Representative Job at Vintage Woodworks, Inc
Vintage Wookworks, Inc. is a family owned national e-commerce retail company selling our architectural products all over the U.S. and Canada. We have been in Quinlan for 44 years and never a layoff! Visit our online Store and see what we do! www.vintagewoodworks.com
Our Customer Service Representative will provide product & service information to the customer . The best CSR are genuinely excited to help the customer. They are patient & communicative. The goal is to insure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
- Manage incoming calls.
- Process incoming online and phone orders.
- Identify & access customers needs to achieve satisfaction.
- Provide accurate, valid & complete customer information using the right methods & tools.
- Handle customer issues, provide appropriate solutions & follow up to ensure resolution.
- Follow communication procedures, guidelines & policies.
- Go the extra mile to engage the customer.
Skills Required:
- Phone and email proficiency with customers.
- Basic computer skills on keyboard and navigation for order entry.
- Good communication and listening skills.
- Ability to multitask, prioritize & manage time effectively.
- High School Degree or job experience equivalent.
Job Type: Full-time
Benefits:
- On-the-job training
- Paid time off
- Referral program
Shift:
- 8 hour shift
- No nights
Weekly day range:
- Monday to Friday
Work setting:
- In-person
COVID-19 considerations:
We have closed our Showroom and are not open to the public. CDC Covid-19 guidelines are followed. Hand washing on entry. A new mask & hand sanitizer provided daily.
Work Location: In person
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