Customer Service Representative Job at WilsonHCG
Job Duties:
- Manage large amounts of incoming calls, generate sales leads, Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies
What we help them with:
- Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer
- Our number one goal is to get the homeowner connected with the dealer
- Provide customers with warranty information
- Product comparison
- Dealer referrals to distributors
- Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
- Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives
- Agents are also responsible for triage of remote access or wifi capable products such as thermostats.
Requirements:
- Microsoft Office proficient
- Type 35-45 words per minute
- Excellent verbal and written communication skills
Job Type: Contract
Pay: $17.00 per hour
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work Location: One location
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