Our company offers competitive salary, 401K Plan with profit sharing, 100% Company Sponsored Medical Insurance, Paid Vacation/Sick/Holidays, Corporate Discount Program, Advancement Opportunities and much more!

Customer Service Representative needed in multiple office locations including Hacienda Heights, Diamond Bar, Irvine, San Gabriel, Cerritos

Responsibilities:

• Manage incoming calls to identify and assess customers’ needs to achieve satisfaction
• Manage client relationships in a fast-paced environment, while demonstrating persistence along with problem solving and decision making skills to work with clients through a variety of challenging situations.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Perform supporting tasks for Managers in providing exceptional service to clients by completing assigned tasks in a timely and accurate manner.
• Assist clients by answering questions about their policies, providing accurate, valid and complete information such as explaining insurance concepts and processing claims paperwork (training will be provided!)
• Quickly and accurately file applications and process claims

• Provide additional support to teammates and staff as needed

Qualifications:

• Bilingual in English and Mandarin/Cantonese Chinese
• Strong interpersonal and communication skills, both written and oral
• Customer orientation and ability to adapt/respond to different types of characters
• Must be able to work independently and also thrive in a team environment
• Ability to multi-task, prioritize, and manage time effectively
• Proficiency in Microsoft Office Suite, including Outlook

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Work Remotely

• No

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
We are committed to protecting our employees and preventing the spread of COVID-19 at our workplace. We stay informed on the virus presence in our community as well as following the recommendations made by national and local health agencies.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Work Location: Multiple Locations

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