Customer Service Representative (Dover Publications + Lakeside) Job at Lakeside Book Company
Dover Publications, a division of Lakeside Book Company, is an American book publisher that specializes in reissues of books that are out of print from their original publishers. Since our founding in 1941, we've built our reputation by offering remarkable products at amazing prices. We love scouring used bookstores for rare and used books that are in need of a refresh.
The Customer Service Support Representative is responsible for supporting internal and external customers, this position will provide feedback to management on customer issues in other operational areas that impact the quality of the customer relationship. The Customer Service Support Representative will have in-depth knowledge of company products and programs and may be asked to perform administrative functions including managing the cleaning company and ordering office supplies.
Work Hours: Standard Work Hours (M-F)
Location: Garden City, NY - Onsite only, no hybrid availability
As our Customer Service Representative, you will:
Work Hours: Standard Work Hours (M-F)
Location: Garden City, NY - Onsite only, no hybrid availability
As our Customer Service Representative, you will:
- Interact with customers via telephone and e-mail regarding Dover’s products. Provide timely and accurate information to incoming customer order status and product knowledge requests. Ensure all interactions with customers (both internal and external) are professional and courteous.
- Process customer orders, changes and returns according to policy and procedure. Review orders for accuracy & communicate with supervisor on any possible discrepancies on assigned orders. May involve in-house credit card processing.
- Input customer orders into the Order Entry module of SAP System simultaneous to the customer telephone call, providing them with immediate confirmation of pricing, product availability, shipment expectations and their delivery times and to provide them with upgraded shipping options if requested at time of order.
- Support the customer service department for overflow of work and/or support for team members out of the office.
- Assist in open order resolution by using reporting in place to identify and notify customers when pre-paid orders are short-paid.
- Consistent and regular attendance and punctuality is a requirement to ensure that customer needs are met. All work must be performed out of the Dover building.
- HS Diploma or equivalent with prior experience in an Office / Administrative environment.
- Computer experience including Windows, MS Word, MS Excel and internet
- Strong customer orientation.
- Ability to work within a team
- Must become proficient in executing SAP user transactions in Order Management module.
- Strong attention to detail with excellent interpersonal and professional communication skills
What we offer you:
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Paid time off
- Medical, dental, and vision benefits
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401k with company match
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Career growth opportunities
*This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.
Dover Publishing is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected under federal, state or local law.
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