Customer Service Representative - Fordyce, AR Job at Signode Industrial Group
Description/Job Summary
CUSTOMER SERVICE REPRESENTATIVE, FORDYCE, AR
We offer a competitive salary range of $16.00 - $18.00 per hour based on experience and skill set.
A variety of benefits are also available, including medical, dental, life insurance, short-term and long-term disability, as well as Signode's 401(k) program.
"An additional benefit you'll receive working for Signode is our pay-on-demand program which allows you to access your pay as soon as you earn it, without the need to wait until payday, right from your mobile phone."
EXPERIENCE REQUIRED: High School diploma or GED equivalent. Working knowledge computers, proficiency in verbal and written communication. Experience in order entry, tracking and follow-up. Basic math skills.
TRAINING REQUIRED: On-the-job training on Shippers Products software (Epicor). Training on going in Customer Service related areas, e.g. field sales, telemarketing, and service.
BASIC ABILITIES: Good communication, organizational, interpersonal, and computer skills.
JOB BRIEF: The Customer Service Representatives' job duties include, but are not limited to:
- Works with minimum supervision.
- Works at the direction of the Customer Service Supervisor.
3. Maintains and updates customer files.
4. Provides on time delivery and follow-up information.
5. Works directly with sales representatives to better serve customers.
6. Carries out all order entry processing and tracks the order throughout all phases of the customer experience.
7. Coordinates stocking of off-site warehouses.
8. Provides necessary information for the order of purchase products for customers.
9. Builds relationship with customers in specific regions.
10. Works proactively in all facets of serving the customer.
11. Provides a pleasant phone voice and positive attitude.
12. Works flexible hours to assure coverage of phones.
13. Prioritizes and acts quickly for best interest of SPP and customer.
14. Deals with and handles conflicts pleasantly and in a timely manner.
15. Any other duties assigned by the Customer Service Supervisor or Director of Operations.
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