Job Summary

Pecora Corporation is looking for a positive and professional Customer Service Representative to join our team in Hatfield, PA. In this role, you’ll be our customers’ first point of contact, responsible for delivering a best in class customer experience. This position will have a specific focus on private label accounts as well as customer pricing maintenance and reconciliation. Reporting to the Customer Service Manager, this position will serve as the intermediary between the customer and the company to ensure all customer specific pricing, project specific quotations, purchase orders and standard pricing are accurate, up-to-date, and communicated accordingly. This position will be responsible for overall price management supporting the Sales and Customer Service Teams.

Responsibilities

• Manage business relationships with assigned accounts
• Manage or escalate any concerns and ensure that appropriate changes are made to resolve customers’ concerns
• Partner with Sales, Marketing Communications and Production teams to ensure meeting and exceeding customers’ service expectations
• Enter Non-Conformances and process credits/material replacement in an expedited manner.
• Diligently send order acknowledgements
• Track shipment status of customer orders as requested
• Increase market intelligence by bringing information around industries, competitors, and customers back into the organization
• Respond promptly to customer inquiries
• Acknowledge and resolving customer complaints
• Process orders, samples, and color matching requests
• Providing feedback on the efficiency of the existing Customer Service processes.
• Ensure customer satisfaction and provide professional customer support
• Update price quotes
• Update and maintain physical price book when required.
• Update all price files in MRP/ERP system
• Work with sales team to maintain and update regional customer specific pricing
• Quoting: handle customer RFQs from receipt to completion
• Review purchase orders with sales managers for accuracy and identify any errors
• Reconciliation of customer purchase orders to internal price documents

Job Skills and Qualifications

• Business to business customer service experience preferred
• Thorough and precise problem-solving and analytical skills to help resolve internal issues or errors identified in the analysis process
• Solid financial acumen to understand the PO, invoicing, and pricing process.
• Strong Microsoft Office skills; Teams, Excel, Word,
• Time management and multitasking skills
• Strong, demonstrable oral and written communication skills
• Team player with the ability to share work among the Customer Service Team
• Assertive, detail oriented, and possess robust organizational skills
• Must have solid interpersonal and customer service skills to be able to effectively interact with all internal departments
• Ability to find the positive in any situation
• 4-year BS or BA degree or equivalent experience required

Benefits

Pecora offers a competitive benefit package that includes medical, dental and eye care insurance. 401K and tuition reimbursement are available after specific employment requirements are met. Pecora proudly recognizes those who go above and beyond with employee bonus programs. Opportunities for growth and advancement are offered for individuals who exhibit exceptional performance, initiative, and motivation.

Who We Are

As an industry leader in product development and product enhancement, Pecora is committed to offering a full range of adhesive, sealant, and weatherproofing solutions. Our focus is directed toward the continuous innovation of value added products, superior quality, and exceptional service. Since its founding in 1862 as a Philadelphia-based paint and varnish company, Pecora has developed and manufactured trusted solutions to meet every customer’s needs. Over the years, the company used its innovative technological development capabilities to grow its product line and quickly emerged as a premier manufacturer of architectural weatherproofing products. Pecora proudly manufactures all products right here in the USA.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to commute/relocate:

• Hatfield, PA 19440: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.