Customer Service Specialist -Treaty Oaks, Full-Time Days Job at Flagler Hospital Inc
Required: At least 3 years of clerical experience.
Preferred: At least 1 year of clerical experience in a health care setting.
- Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.
- Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management.
- Takes and accurately records patient payments for balances during check-in or check-out.
- Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients.
- Clearly and concisely communicates with physicians and staff regarding any patient related issues.
- Ensures patient information is accurate, up to date, and complete in the electronic medical record program.
- Assists in maintaining liaisons with other organizations and offices for the exchange of information.
Experience
Required- 3 year(s): Clerical experience.
- 1 year(s): Clerical experience in a health care setting.
Education
Required- High School or better
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