Customer Service Supervisor Job at Syncreon
We’re looking for a world-class Customer Service Supervisor to join our growing team in Torrance, CA. The successful candidate will have a proven track records of engaging with global customers, leading a team of Inbound and Outbound Planners and enhancing service delivery.
About the Role
How you will contribute
- Lead the customer services team which handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
- Build a close working relationship with the Key Account control tower staff staffing through understanding their day to day business requirements and servicing accordingly.
- Ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content.
- Other duties as assigned.
Your Key Qualifications
- Experience in a Logistics environment
- Proven track record independently managing day to day customer delivery operations.
- Experience working successfully and on your own initiative with key account management, staff and be experienced in handling complaints and managing difficult situations in a patient, calm and effective way.
- Good computer & reporting skills, an awareness of financial management and principles.
At syncreon we are fully committed to the health and safety of our employees. We have full prevention and mitigation processes in place, including cleaning and sanitization practices, as well as screenings, masks and social distancing. syncreon complies with national, state and local orders.
Compensation
syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About syncreon
At syncreon, we partner with customers, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon to provide specialized logistics, operational excellence and value added solutions in: Fulfillment, eCommerce & Value-Add Solutions, Manufacturing Support & Assembly Services, Export Packing, Transportation Management and Reverse, Repair & Service Parts.
We specialize in the design and operation of supply chain solutions for Automotive, Technology, Consumer Home Products, Industrial, Healthcare & MedTech companies. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities.
Note
Candidates chosen to move forward within the Recruitment Process may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.
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