Customer Service Support

Melvindale, MI

About Evans Distribution Systems

Evans Distribution Systems is a privately-owned third-party logistics company based out of Melvindale, Mich. Our company is run by a fourth-generation leadership and has operated 3 million square feet of warehousing space in Southeast Michigan for more than 90 years. Evans provides warehousing, fulfillment, value-added, transportation, and staffing services for a variety of customers in automotive, food/beverage, consumer goods, hazmat, paper/raw materials and government service sectors.

Why We’re Unique

At Evans we care about our employees. We provide full benefits after 90 days and we invest heavily in professional development, cross-training, certifications and safety. We have a robust quality systems program that focuses on continuous improvement, lean operations and ISO:9001 2015 certification. We believe in a workplace that celebrates integrity, innovation and technology across all divisions. We embrace a diverse workforce with associates from many backgrounds, education, and professional disciplines. Discover for yourself why the Evans family continues to grow and how our customers have come to know, it’s easier with Evans.

Position Summary

Customer Service Support work in our fast-paced warehousing department. CSSs are the frontline communication with our customers and are responsible for responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner. He/she is critical to ensure product is handled correctly based on the customer’s requirements. Associates gain valuable experience in quality, productivity, and communications.

Job Description

• Use Salesforce to answer customer support tickets.
• Process and input all customer reshipments in WMS.
• Effectively communicate to management all pertinent information received by customer.

• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning shipments in a timely manner
• Report customer feedback to management, particularly, any signs of customer dissatisfaction.
• Effectively correspond with customers as required (written or verbal).
• Maintain current and accurate procedures which details the processing requirements for each account. (ISO 9001:2015 audit materials.)

Experience/Requirements

• High school education required. Some college beneficial.
• Three (3) years’ experience in a similar position preferred.
• Annual seminar or training session on customer service or related topic.
• General knowledge of computer systems and related programs.
• Pass pre-employment background screening.

Don't miss your chance to work for a company that values employees!

Details & Location

• Position located at the headquarters office at 18765 Seaway Drive, Melvindale, MI 48122
• starting wage $17

How to Apply

Candidates can apply in several ways:

• Online: https://www.evansdist.com/search-openings/
• In person: 18765 Seaway Drive, Melvindale, MI 48122
• Call: (313) 827-9182