Customer Solutions Representative - Personal Insurance Job at The Travelers Companies, Inc.
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$34,200.00 - $56,500.00
Target Openings
What Is the Opportunity?
We are seeking candidates with an agile mindset and the ability to work across multiple systems to process complex policy transactions as part of the policy lifecycle for our customers. The ideal applicant demonstrates a "think customer" mentality with keen attention to detail and sharp problem-solving skills. In this role individuals will process work with a strong balance between speed and accuracy; seek out opportunities for process improvement, develop solid relationships, while focusing on delivering exceptional customer experiences.
Training/Work Schedule Details:
_ Paid training - 8:00 a.m. - 5:00 p.m. local time
_ Work schedules - 8:00 a.m. - 5:00 p.m. local time; Flex time will be offered after successfully completion of training.
- This is an office-based position in Richmond. VA.
- Travelers offers a hybrid work location model that is designed to support flexibility and balance (Hybrid will offer the ability to work from home up to 2 days/week).
Primary Job Duties & Responsibilities
- Provide internal and external support to customers.
- Provides customer policy/account support by processing a variety of transactions in a high volume service center.
- Demonstrates an understanding of Travelers products, procedures, and processing techniques.
- This role may assist customers and agents with quotes, policy inquires and changes, address insurance billing questions or handle inquiries on technical support.
- Processes incoming requests for variety of policy changes and/or handling routine policy reviews in applicable system(s).
- Responsible for Policy Quoting and Issuance.
- May be responsible for handling compliance transactions.
- Works directly with internal and external customers to gather required information to handle service requests.
- Demonstrates on-going understanding of Travelers products, along with various insurance transaction procedures.
- Addresses questions regarding aspects of a policy within their authority.
- Identifies, where applicable, potential underwriting risks and refers to correct department.
- Ensures effective and appropriate communication with all effected internal/external parties resulting from change in customer account.
- Assists in special work assignments as identified.
- Acts as a customer support.
- Support other Business Units as needed (example, Claim).
Minimum Qualifications
- High School Diploma or equivalent required.
Education, Work Experience, & Knowledge
- One or more years of work experience in a customer service industry, operations, or insurance industry preferred
- Prefer two or more years of work experience in a customer service, operations, or insurance industry.
- Associates Degree or higher preferred.
- Demonstrated resiliency in high-volume environments and stressful situations.
- Demonstrated ability to communicate both written and verbally clearly in a multitude of channels (phone, emails, etc.)
Job Specific Technical Skills & Competencies
- Ability to multitask on various activities
- Solid math abilities
- Ability to provide problem solving and recommend solutions
- Identify customer needs and takes appropriate action
- Build productive working relationships and is inclusive to all in the workplace
- Drive towards achieving performance and expense management goals set by the department
- Taking accountability, analytical thinking, change management/resilience, communication, customer focus, judgment/decision-making, leveraging differences, relationship management, and teamwork.
- Intermediate knowledge of Microsoft software, i.e., Word, Excel, Adobe Acrobat, Outlook, MS Teams, etc.
- Ability to navigate quoting, issuing, and supporting systems with ease and proficiency.
What is in it for You?
- Domestic Operations Rewards & Recognition Program: All employees are eligible for performance-based awards through the Reward and Recognition (R&R) program.
- Exciting Career Path within Global Operations Solutions & Delivery.
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
- Volunteer Opportunities: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an
email
so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
http://careers.travelers.com/life-at-travelers/benefits/
.
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