Responsibilities
● Develop and manage customer relationships at all levels to speed up client adoption of Canaan mining product line and consistently demonstrate and boost the value of the solutions
● Take ownership of client issues and follow problems through to resolution to improve customer service experience
● Enhance customer service quality outcomes by researching, analyzing, and redesigning procedures, developing, and disseminating service metrics, and tracking and assessing outcomes.
● Collaborate cross-functionally to drive to build workflows, processes, and service standards to deliver solutions, resolution of challenges, and drive customer success
● Acts as a liaison between the customer and other departments in the company, and informs internal departments of any recommendations derived from client feedback
● Be responsible for scaling and managing the day-to-day activities of a Customer Success team, to assist with our quickly growing business
Requirement:
● At least 3+ years in a customer-facing setting, Cross-industry experience is welcome — a bitcoin mining background is not necessary.
● Have a passion for Bitcoin mining and Canaan technology & products.
● Excellent problem-solving abilities with a track record of spotting problems, taking swift and effective action to address them, and knowing when and how to call upon internal resources for support.
● Excellent team building and influencing abilities, excellent communication skills in writing, speaking and presenting, strong conflict resolution and mediation skills
● Ability to work in an environment of uncertainty, ambiguity, and complexity with diverse partners.
● Ability to collaborate efficiently with teammates and clients
Job Type: Full-time
Schedule:
- Monday to Friday
Work Location: Remote
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