Direct Diagnostic Referral Coordinator Job at Family Health Care Centers of Greater Los Angeles

Family Health Care Centers of Greater Los Angeles Bell Gardens, CA 90201

$40,581 - $43,659 a year
Description:

JOB TITLE: Referral Coordinator (Direct Diagnostic Referrals)

DEPARTMENTO: Referrals Department

REPORTS TO: Referrals Department Supervisor

POSITION OVERVIEW:

The referral coordinator’s obligations of duties can be found summarized below.

Requirements:

DUTIES/RESPONSIBILITIES:

  • Responsible to monitor and oversee the patient referral system.
  • Shall process and monitor all patient referrals and managed care authorization requests.
  • Shall ensure that all initiated referrals or authorizations received are accurately and thoroughly completed as required prior to submission (in efforts to avoid delays).
  • Ensures that all referrals authorization requests are scanned within a timely manner (urgent, routine, etc.).
  • Ensures that referrals and authorization requests are filed appropriately and maintained in the patient’s electronic health record.
  • Shall maintain a record of all referrals process in |2| software. Record shall include patients name, Chart #, date referral was faxed or mailed, date of appointment, if patient kept the appointment, authorization # (if applicable).
  • Will maintain a list of referral sources and contacts.
  • Shall ensure to request Release of Records (R.O.R. from Specialists) for all appointments or referrals made and will make every effort to ensure the receipt of the R.O.R.’s.
  • Will forward R.O.R.’s to the applicable provider for review and approval before filing the documents in the patient E.H.R.
  • Responsible to keep department records in an organized and orderly fashion (files, binders, etc.).
  • Will inform supervisor regarding any grievances related to an IPA, HMO, hospital, or other facilities.
  • All other duties assigned.

MINIMUM QUALIFICATIONS:

  • High school diploma, minimum (or GED equivalent).
  • Medical Assistant Certificate (Preferred).
  • Requires exceptional organizational skills.
  • Computer literate.
  • Spanish speaking required.
  • Strong communication, interpersonal skills, and problem-solving skills.
  • Ability to take initiative in performing and completing tasks.
  • Ability to prioritize workload and work under pressure of deadlines.
  • Willingness to adapt to changes in clinic schedules, agency growth and expansion.



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