Posting End Date:
Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
Job Summary/Purpose
The Director of Billing Operations will play an integral role in helping Entergy achieve its ambition of becoming the premier utility by creating sustainable value for our four stakeholders: customers, employees, communities, and owners. Specifically, the Director of Billing will be tasked with leading the migration from a fragmented current state to a world-class, end-to-end solution provider.
This role is full of opportunities for creativity, innovation, and growth. Successful candidates will have experience building and leading finance shared services teams for an entity experiencing rapid change and transformation. The successful candidate will bring deep knowledge of solutions related to the systems, processes, people, migration path(s) and activity mapping necessary to ensure successful delivery of efficient and effective services.
Job Duties/Responsibilities
Lead a team of ~100 professionals with enterprise responsibility for Customer Billing for Residential and large C&I customers.
Aligning with the Company’s grid modernization efforts, the candidate will lead the migration of the finance shared services platform from the current state, fragmented organization, to a world-class end-to-end solution provider for Billing Ops.
- Align and optimize customer-facing processes with the company’s digital strategy to improve billing accuracy and timeliness and improve the controls on corporate revenues.
- Develop a culture of measurement, driving process optimization and continuous improvement that is clearly demonstrated through improved process efficiency and effectiveness
- Lead change management initiatives related to finance services and processes: align leaders, manage resistance and work with key leaders to truly drive change
- Play an active role in attracting, engaging, developing and rewarding the company’s shared services talent; sourcing, screening and securing top talent in the space that brings demonstrated track records of driving productivity and lean, end-to-end thinking
- Model a culture that improves the organization’s comfort with the speed of change, challenging assumptions, relentless pursuit of improvement – all with a high sense of personal accountability
- Work with key stakeholders to ensure that Shared Services goals are tightly aligned to the Company’s desired outcomes
Minimum Requirements
Minimum education required of the position:
- BS/BA degree or equivalent experience required, graduate degree a plus
Minimum experience required of the position:
The successful candidate will be an established, high-energy finance leader with a proven track record of providing finance service solutions that drive breakthrough, strategic operational capabilities. Targeted candidates will have deep experience building / leading a finance shared services platform in a large company, and there is a strong preference for candidates who have direct experience within Utilities. S/he must be a collaborative change agent with a strong customer focus and a relentless drive to add value to the businesses served.
- Deep experience in Finance and Accounting (, Accounts Receivable, Payroll, etc.)
- Demonstrated ability to set vision and strategy, drive performance and consistently produce tangible results
- Customer-focused leader with experience implementing large-scale process changes
- Ability to develop innovative solutions to complicated process issues in a fast-paced and demanding environment – all while building strong partnerships with stakeholders
- Experienced working in a complex, heavily matrixed organization
- Brings a focused cost management mind-set; proactively identifies opportunities to reduce costs and executes plans in a timely, efficient fashion
- Sound judgement and ability to influence at all levels
- Drive for results to exceed expectations and make a positive impact for our customers, employees, communities, and owners
Minimum knowledge, skills, and abilities required of the position
- Strong business finance acumen with a deep understanding of the Utilities industry, processes and systems
- Ability to learn, understand and converse around key business issues
- Respected and trusted leader with a proven track record of achievement through change
- Strong passion for both speed and simplicity
- Ability to analyze and assess organizational needs and provide solutions accordingly
- Strong written and verbal communication skills
- Detail-oriented and operationally focused
- Ability to motivate teams and produce desired tangible outcomes within tight timeframes
- Strong project planning, tracking & organizing skills
- Takes initiative and brings impeccable follow-up skills
- Demonstrated problem-solving skills
Any certificates, licenses, etc. required of the position
- None
Primary Location: Texas- Texas : The Woodlands
Job Function: Professional
FLSA Status: Professional
Relocation Option: Level I
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 110605
Travel Percentage:Up to 25%
Job Function: Professional
FLSA Status: Professional
Relocation Option: Level I
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 110605
Travel Percentage:Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click
here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c).
Equal Opportunity and
Pay Transparency.
Pay Transparency Notice:
Pay Transparency Nondiscrimination Provision (dol.gov)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
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