Humphrey Management is a Columbia, Maryland based residential property management firm dedicated to Creating Thriving Communities throughout the Mid-Atlantic region.

The Humphrey Management portfolio is comprised of multi-family, senior, conventional and affordable communities. Founded in 1983, the firm manages over 80 communities and employs over 300 property management professionals. We provide rental communities for families, individuals, and seniors who are delighted to call our apartments their home.

Humphrey Management achieved the Baltimore Sun's Top Workplace designation for the past seven years and provides a dynamic and challenging environment for our diverse workforce.

The essential functions of the Director of Operations are as follows:

• Serves as the primary facilitator for all day to day operational services including direct property management, marketing, resident retention, and maintenance.
• Leads the everyday management of the company portfolio of properties; while being the direct supervisor of a small portfolio. Sets the standards and tone for the effective development and professional growth of the company operational team members to poise the company for positive long-term growth.
• Active participant in the hiring, training, coaching, development and growth of management team members
• Focuses on employee retention and satisfaction. Supervises, evaluates, and coaches team members who perform operational responsibilities including Regional Managers, Community Managers and related property based teams. Committed to employee training and advancement.
• Conducts focused financial/operational analysis and critiques to develop marketing strategies/services/amenities/plans of current and prospective projects.. Works with Vice President of Operations to assure approaches and operational strategies are cohesive and effective
• Reviews Regional Manager QA reports and follows-up to correct deficiencies and/or items requiring attention.
• Regularly analyzes, diagnosis and develops realistic executable action plans and teams to remedy complex operational circumstances using knowledge, experience, reliable data, contacts, and financial information.
• Strives to create culture of safety to help assure the safety and security of the property and residents. Ensures corrective action is taken as necessary upon the advice of insurance carriers or inspectors to improve the safety features or programs. Ensures that incident reports and insurance claims are completed and submitted in a timely and accurate manner.
• Contributes to the achievement of established goals by coordinating with other support departments. Works hand in hand with finance and accounting especially as it pertains to the development of budgets and budget adherence, financial analysis and forecasting.
• Advises management team on short-term and long-term operational, marketing, and growth objectives and challenges. Works collective to problem solve issues and serves as an idea facilitator to overcome obstacles. Analyzes details of past, present, and expected operations in order to identify areas where improvement is needed and development opportunities.
• Directs the review of monthly financial statements, reports from regulatory agencies, budgets and other periodic financial indicators. With team, makes timely corrective actions and appropriate recommendations.
• Performs other duties as assigned or necessary.

QUALIFICATIONS

Education & Experience Requirements

At least ten years solid management experience. Property management or real estate organization experience required. Advanced proficiency on computer software, on Microsoft Office Suite, especially on Word and Excel necessary.

Knowledge of tax credit, Rural Development and housing programs, regulations, procedures, and policies highly preferred. Excellent verbal and written communications skills. Must stay abreast of new and emerging housing trends. Should be adept at business analysis, identifying and proposing solutions to various business problems. Ability to think and work independently while managing multiple projects required. Proven successful skills in motivating and developing team necessary.