Dispatcher Job at North Memorial Healthcare
Requisition Number: 503340
About North Memorial Health
At North Memorial Health, you're part of an inclusive health family that is rooted in our values of relationships, inventiveness, and accountability. Empathy and care are at the heart of North's culture which is designed to actively support each team member's wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower customers to achieve their best health.
About this position
Effective deployment of North Memorial Ambulance resources that maximizes response times while efficiently utilizing a minimum number of units. The EMD triages transportation requests, strategically positions resources, recommends effective routes while correctly interpreting computer aided dispatch recommendations. The EMD will also be required to triage incoming calls and provide pre-arrival instructions to callers when appropriate.
What we’ll expect from you
- Deploys North Memorial Ambulance Resources in an effective and efficient manner using 800 Radio communication systems, CAD (Computer Aided Dispatch) systems, and other appropriate resources.
- Deploys vehicles efficiently in accordance with the systems status plan.
- Triages transportation requests to insure the transportation unit is staffed to deliver the appropriate level of care required by the customer and is consistent with state and local laws.
- Works collaboratively with the department and other public service agencies to determine the need for additional resources, i.e. ambulances, first responders, specialized rescue equipment/teams.
- Monitors and accurately documents the status of all vehicles.
- Communicates radio information concisely while complying with FCC requirements.
- Receives and documents incoming information and relays it to designated recipients.
- Accepts other duties as assigned to promote the accomplishment of organizational goals.
- The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
- Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
- Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
- Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
- Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
- Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
- Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
- Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
- Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
- Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
- Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
Interested? Here are our requirements
Education
- High school graduate or equivalent (GED)
- Medical terminology course work or equivalent preferred
Experience, Knowledge, Skills, Abilities
- 1 year experience as a Dispatcher/ EMD in an EMS, Air Medical, Police, Fire or Security Communications Center
- Completion of a 911 Communications Certificate Program (minimum 120 hours)
- 2 years working as an EMT or Paramedic in an EMS environment
- 2 years of experience working in a medical setting with emphasis on incoming multi-line phones, triaging of calls and appointment scheduling
• 3+ years of experience working customer service with an emphasis on multi-line phones in a call center environment • Requires the ability to multi-task, problem solve, make effective decisions under pressure, work independently and in a team atmosphere.
- Requires the ability to work effectively with other hospitals' staff, public service agencies, peers, co-workers and the general public.
Licensure/Certification(s) Mandatory
Current certification as an EMD through Medical Priority Dispatch or be able to meet this requirement within 6 months of the date of hire (BLS Certification is incorporated into the EMD Certification) - NMHC Standard
Licensure/Certification(s) Mandatory where Applicable
Licensure/Certification(s) Preferred
Hours per two week pay period: 80
Shift: Day/Evening/Night Variable
Weekend Requirement: Every Other Weekend
Work Group: 113 Service Workers
Call Requirement: None
Remote or On-site: On-site
FLSA Status: Non-Exempt
Benefits: Yes
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