PURPOSE:

Provides prompt, efficient and friendly customer service. Shops for customer's orders placed through the Ecommerce Jewel-Osco website and delivers the groceries to the customer's car when they come for pick-up.

WORKING RELATIONSHIPS:

Accountable and Reports to: Store Director; Asst. Store Director, Person In Charge, Front End/Service Manager

PRIMARY JOB FUNCTIONS:

• Provides prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store.

• Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store.

• Genuinely thanks each customer and invites them back.

• Assists customers by: (examples include) escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests or performing other tasks in every way possible to enhance the shopping experience.

• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

• Shops for customer's orders that are placed on the Jewel-Osco company page by using a handheld device with the customer's order.

• Places merchandise in bags and or cart in a neat, organized fashion.
• Takes grocery orders to the customer's car when they arrive

• Answers customer questions and concerns and follows-up with appropriate personnel.

• Understands and follows local, state, and company policies on sales of tobacco and liquor.

• Perceives immediate surroundings for customer needs and problems for store safety and security.

• Communicates clearly and distinctly on the intercom or telephone system.

• Keeps work area clean and adheres to “5S” standards, ensures adequate supplies are ready and available, and helps maintain the store appearance.

• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.

• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

• Adheres to company policies and individual store guidelines.

• Reports to work when scheduled and on time.

• Protects associates and customers by removing potential hazards from the sales floor and parking lot in a timely manner.

SECONDARY JOB FUNCTIONS: (These are considered occasional in nature)

• Retrieves grocery carts from the parking lot.

• Assists in other areas of store as permitted by Collective Bargaining Agreement(s).

• Performs other job related duties and special projects as required.

SKILLS AND ABILITIES REQUIRED TO PERFORM JOB:

• Must have the ability to solve practical problems and deal with multiple variables as they are presented.

• Have the ability to understand and follow written, verbal or demonstrated instructions, write identifying information, and request supplies verbally or in writing.

• Visual requirements include vision from less than 20 inches to more than 20 feet with depth perception, and field of vision.

• Must be able to work shift varying in length and times, including nights, weekends and holidays.

WORKING CONDITIONS: The duties for this position are normally conducted in a store environment. May occasionally be required to work outdoors.

Exposure to cleaning chemicals. There is significant responsibility to maintain customer service levels and handle multiple priorities. This is a fast paced work environment where stressful situations are encountered.

EQUIPMENT USED TO PERFORM JOB: Handheld device for shopping customer orders, cardboard/trash compactor, calculator, telephone, intercom, cart strap.

CONTACTS: Has daily contact with customers, co-workers, suppliers/vendors, and the general public

Apply at www.jewelosco.com. Scroll down to the bottom of the page and click careers.

Job Type: Part-time

Pay: $12.60 - $13.10 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
It is recommended that associates wear masks. Sanitation practices are being followed to keep both associates and customers safe.

Ability to commute/relocate:

• Palos Park, IL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work holidays?
• What is your availability on Sundays?
• What is your availability on Mondays?
• What is your availability on Tuesdays?
• What is your availability on Wednesdays?
• What is your availability on Thursdays?
• What is your availability on Fridays?
• What is your availability on Saturdays?

Work Location: One location

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