Apply: https://centralcityhealth.org/careers/

JOB DUTIES:Duties and Responsibilities (After completion of job training)

1. Perform financial screening and familiarize the healthcare options to qualify and navigate patients to the appropriate programs (Medi-Cal, SFS, FPACT, EWC, PE, CHDP, Covered California, Etc.).

2. Verify eligibility for scheduled appointments, update, and upload eligibility onto the EMR system.

3. Assist with discrepancies for assigned and non-assigned members.

4. Intake/update patient demographics, scan and upload patient’s insurance card, ID, proof of address and income.

5. Work closely with our CPSP department to register or add newborns to the parent's health insurance or assist with Medi-Cal enrollments.

6. Meet with patients at your assigned location to explain the programs available to them.

7. Confirm eligibility benefits and terms of coverage with their current health insurance.

8. Meet with patients and assist them with their health plans benefits and financial responsibility (co-payments, deductibles, share-of-cost, out-of-pocket, Etc.).

9. Follow up on all pending applications to ensure a successful outcome.

10. Assist patients with adding or transferring their primary care physician, health plan, or IPA.

11. Schedule, answer calls, fax, scan, and upload documents.

12. Attend and complete all required training and participate in ongoing conference calls, webinars, meetings, and other professional development opportunities.

13. Must be able to travel to Central City's Facilities.

14. Share outreach materials to patients, community members, partner organizations, and businesses to promote CCCHC services.

15. Must be able to maintain a reliable attendance record.

16. Prepare and submit daily/weekly/monthly productivity reports.

17. Must demonstrate a positive demeanor, good verbal and written communication skills, and be professional in both appearance and approach.

18. Other related duties as assigned that support Central City's goals and objectives.

Education and Experience Requirements Qualifications

1. Bilingual (Spanish or Vietnamese) would be preferred.

2. Must be able to maintain and obtain required certifications.

3. Responsible to attend and complete required training.

• Effective communication skills.

5. High School Diploma or GED.

6. Reliable transportation, valid driver's license, and proof of auto insurance (required).

7. Occasional nights /weekends.

8. Must have excellent customer service skills.

9. Ability to work independently without constant supervision.

10. Strong computer skills with proficiencies in Outlook, Word, Excel (preferred).

11. Able to travel when necessary.

Central City Community Health Center offer a dynamic work environment with competitive salaries and benefits. Central City Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Central City complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Indio, CA 92201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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