Chancellor's Office Statement

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Environmental Health and Safety (EHS) Training and Compliance Administrator. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year.

Salary

The salary range for this classification is $5,022 to $9,083 per month. The anticipated salary hiring range is up to $5,834 per month, commensurate with qualifications and experience.

Classification

Administrative Analyst/Specialist – Exempt II

Position Information

The California State University, Office of the Chancellor, is seeking an EHS Training and Compliance Administrator to provide systemwide support to all campus populations using the CSU’s Systemwide Learning Management Systems (LMS). This position serves as the primary Systemwide Risk Management (SRM) technical and functional contact for campus EHS directors and LMS administrators regarding the RMS-focused areas of the LMS, training coordination, and compliance monitoring.

Responsibilities

Under the general direction of the Senior Manager, Risk & Environmental Health and Safety, the EHS Training and Compliance Administrator will:

LMS Administration

• Support campus utilization of CSU’s Learning Management Systems (LMS) as the primary technical and functional contact.

• Identifying and creating audiences for risk hazards.

• Create activities and assign them according to Cal/OSHA and OSHA regulations.

• Create reports to deliver to EHS directors and CO Risk Management executives.

• In conjunction with the Chancellor’s Office LMS team, test new system functionality prior to scheduled release dates.

• Read and understand LMS wikis and blogs to stay abreast of upgrades and system functionality.

• Assign/ Administer compliance and professional development activities in the systemwide LMS to targeted campus populations.

• Maintain and validate HRIS data is accurate and being pushed to the systemwide LMS.

• Assist with the transfer and migration of 3rd party training data to the systemwide LMS.

• Assist campus stakeholders in uploading and maintaining campus eLearning courseware.

• Act as the primary SRM the systemwide LMS gatekeeper of security roles and administrative privileges.

• Create and maintain online EHS training and compliance activities on behalf of campus stakeholders.

• Collaborate with Chancellor’s office LMS team on new system functionality to meet campus needs.

Customer Support

• Provide exceptional, timely customer support and problem resolution to campus end users with EHS training content.

• Maintain and track end user tickets and escalate to Chancellor’s Office LMS team as needed.

• Collaborate with campus stakeholders on assignment requirements, end user requests, ILT design and content recommendations.

• Provide troubleshooting steps and resolutions for end users though 1:1 meeting, documentation and/or training materials.

• Manage communications to promote content on the systemwide LMS.

• Troubleshoots eLearning courseware and tracks issues within LMS.

• Validate end user compliance requirements through engagement and verifying completion of training requirements.

• Support customers in using various SRM IT and web based platforms.

Reporting / Analytics

• Provide campus stakeholders and campus leaders with updated reports related to compliance requirements, audits, legal matters, and employee development.

• Collaborate with Chancellor’s Office and campus LMS administrator on annual Presidential Evaluation to ensure accuracy.

• Completes biannual audit of LMS for accuracy in activities, security roles and training populations.

• Oversee data integrity and ensure training and end-user data is continually validated though reports.

• Analyze reports on system access, training utilization, and completion rates.

• Leverages HRIS data and reporting tools to effectively report various campus requirements.

• Assist and collaborate with deploying and administrative support for the Risk Console RMIS.

Training

• Solve complex assignment requirements to deliver cohesive training modules to end users.

• Organize and coordinate key training sessions for campus department units, stakeholders, and end users.

• Develop and maintain campus training manuals, online training, webpages and other educational materials for stakeholders and end users.

• Coordinate cross-unit meetings related to campus training needs, learning management system functionality and content usage.

• Organize and maintain systemwide, campus specific documentation on LMS processes and standards.

Other Duties

• Collaborate with EHS directors at campuses and CO on OSHA and Cal/OSHA training requirements in coordinating LMS content.

• Work with Safety Training consortium on UC and other 3rd party content.

• Conducts Quality Assurance (QA) testing within LMS to validate online learning content will operate effectively on the CSU platform.

• Partners with CO and campus instructional designers and provide feedback on course functionality from navigation to recording course completion from an end user’s perspective.

• Assist campus Instructional Designers with curriculum design tasks such as creating templates, researching materials, finding visuals (images, audio, video) and proofreading.

• Keeps abreast of technology changes and software updates to keep eLearning courseware operating effectively within the LMS.

• Assist in supporting SRM in various IT and web based platforms.

• Act as lead customer service support for the department and attend to department emails, main phone line and answer general questions and/or direct calls to the appropriate department team member.

Qualifications

This position requires:

• A Bachelor's degree in business, human resources, information / systems technology or a related field; or equivalent combination of education and work experience is required.

• A minimum of five years' experience in an administrative role to include two years' experience in training or training-related field.

• Familiarity with principles and methods of learning systems and/or training design.

• Experience administrating, configuring, and troubleshooting learning management systems.

• Ability to identify, analyze, and coordinate plans for development of web-based training resources including FAQs, help articles, and training videos.

• Strong background in customer support, working with end users with different levels of technical skills and abilities.

• Experience that demonstrates knowledge, understanding, and application of administrative support skills, methods, and procedures.

• Experience with eLearning software integration with a LMS (SCORM / AICC).

• Proficient in Microsoft Office (Word, PowerPoint, Outlook).

• Proficient in using Microsoft Excel including using formulas, pivot tables and conditional formatting.

• Experience with creating conditional statements to define training populations.

• Experience with measurement of training outcomes reports, including manipulating and providing meaningful data to campus leaders.

• Ability to work in complex higher education environment and coordinate multiple tasks simultaneously and prioritize them appropriately.

• Effective planning, time management, problem solving, and organizational skills.

• Ability to explain instructions, policies, and procedures and to present findings and conclusions clearly and concisely.

• Strong communication skills, especially in communicating complex technical information to stakeholders on campus.

• Ability to effectively communicate with all levels within the university and establish and maintain productive and effective, inclusive working relationships amongst diverse populations including staff, faculty, administration, students, and other internal and external constituents.

• Must be able to accept constructive feedback and work cooperatively in group situations.

• Demonstrate experience of a customer service orientation and be able to work effectively as part of a team.

• Experience handling confidential and sensitive information.

Preferred Qualifications

• Background in instructional design, information technology, educational technology or related field.

• Prior LMS experience in a support role within higher education.

• Experience with the SumTotal LMS and Skillsoft products.

• Experience with LMS audit logs and reporting tools.

• Knowledge of ticketing system and workflows.

• Knowledge of Cal/OSHA and OSHA regulations.

• Knowledge of building dashboards, reports and creating analytics for compliance requirements.

• Experience with reporting tools (JasperSoft, Tableau).

• Experience maintaining group collaboration sites (SharePoint, Smartsheet, Teams, OneNote).

• Experience working with accessibility tools and understanding of universal design (UDL) principles and web accessibility standards (e.g., Section 508).

• Knowledge of current practices related to educational technology, instructional innovation, academic computing, educational media, multimedia, and online learning.

• Experience working in a unionize environment.

• Experience working with HRIS (preferably PeopleSoft).

• Understanding of technical integrations with LMS and leveraging 3rd party applications to create efficiencies.

• Understanding of Single Sign On and how this integrates with LMS.

• Understanding of UI experience and how to create learner engagement.

Application Period

Priority consideration will be given to candidates who apply by February 21, 2023. Applications will be accepted until the job posting is removed.

How To Apply

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at:

E-Verify

This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).

If hired, you will be required to furnish proof that you are legally authorized to work in the United States.

COVID19 Vaccination Policy

In addition, per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.

Background

The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.