The Epic Ambulatory Implementation Analyst reporting to the manager of implementations will be responsible for activities and tasks related to deploying EpicCare Ambulatory to new clinical practices.

The Implementation Analyst works with practice users to ensure that clinical enterprise health record (EHR) system needs are properly addressed and documented, through design, configuration, installation and optimization. Their role will have familiarity with physician practices' workflows, and patient experiences within the practice, understanding of a wide array of integration points, including scheduling, lab, and billing Care Everywhere, SmartForms, Meaningful Use, Specialty modules, etc.

**PLEASE NOTE - This job will bemostly remote_ but_ requires that you live within a reasonably commutable distance from (and are able/willing to work onsite as needed - when necessary - at) 1 of our 3 office locations: San Ramon, Sacramento, or Stockton.**

Job Responsibilities:

• Guides and implements workflow design, building and testing the system, and analyzing other technical issues associated with Epic software ensuring design and configuration meets patient care and business needs
• Establishes and continually seeks opportunities to increase positive customer relationships with physicians and practices in delivering effective solutions
• Adhering to project plan, evaluate, plan, configure, and install fairly complex system implementations to support physician practices and the business needs of the organization and operating units
• Facilitates working group sessions with physician practices to identify and drive requirements to improve operational workflows and processes
• Sets customer expectations, prioritizes tasks, and delivers solutions on time.
• Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing practice’s needs
• Manages customer expectations and deliverables through meetings and phone calls. Prepares and delivers informative, well organized presentations and written reports
• Acting as the primary support contact for the application's end‐users during the implementation
• Provide software product function, design, and build expertise needed for successful product implementation.
• Identifies and communicates potential project and implementation issues and risks, plans for resolution and mitigation, and produces status updates to all stakeholders including customers and Management
• Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software ensuring design and configuration meets patient care and business needs
• Works with the I.S. team members, vendors and customers to ensure that the application systems are reliably tested, documented, and implemented. Serving as a liaison between end users' workflow needs and Hill’s application and technical analysts
• Maintaining regular communication with the implementation manager, including participating in regular project team meetings with physician practices
• Identifies areas for workflow and process optimization. Develops solutions and collaborates with the team and physician practices to implement these solutions.
• Responds promptly to the needs of end-users, and meets Service Level Agreements as defined in conjunction with our customers following issues through to closure.entered into ServiceNow.

Professional Skills Required:

• Understanding of Epic Application modules, its workflows and ability triage to Application Analyst teams.
• Understands workflows, data structures, and available functionality. Suggests next steps. Identifies experts to give input and utilizes application resources when making recommendations.
• Knows the main integration and hand off points for primary application. Pulls in other teams as integrated issues arise
• Epic system knowledge
• Flexibility and adaptability with respect to changing end‐user business needs
• The ability and willingness to see things in an open‐minded way and examine an idea or concept from as many angles as possible
• The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
• Strong analytical and problem solving skills. Excellent oral and written communication skills both technical and business focused.
• The ability to communicate information clearly and concisely with leadership and subject matter experts
• The ability to gain trust and establish effective relationships with system end users, business unit and vendor counterparts
• The ability and willingness to learn new software and systems
• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence bring effective solutions to complex customer problems

Requirements:

• 3-5 years of experience in Healthcare industry and previous experience in required application discipline
• Experience with the Epic system applications highly required
• Experience with implementation of Epic Community Connect
• Experience guiding and implementing workflow design, building and testing the system, and analyzing other technical issues associated with Epic software ensuring design and configuration meets patient care and business needs
• Familiarity with physician practices' workflows, and patient experiences within the practice, understanding of a wide array of integration points, including scheduling, lab, and billing Care Everywhere, SmartForms, Meaningful Use, Specialty modules, etc.
• Experience with project management fundamentals a plus
• Demonstrated ability to exercise good judgment, prioritize multiple tasks, and problem solve under pressure of deadlines and resource constraints.
• Master’s Degree preferred, minimum Bachelor Degree in Computer Science, Information Systems, Business Administration, or Healthcare Administration or equivalent work experience

At Hill Physicians Medical Group, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are.

We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!

Additional Information

We’re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.

Hill Physicians has much to offer prospective employees. We’re regularly recognized as one of the “Best Places to Work in the Bay Area” and one of the “Healthiest Places to Work in the Bay Area.” When you join our team, you’re making a great choice for your professional career and your personal satisfaction.

Hill Physicians is an Equal Opportunity Employer

Job Type: Full-time

Pay: $95,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Do you live within a commutable distance and are you willing to work onsite as needed at 1 of our 3 office locations (San Ramon, Sacramento, or Stockton)?

Education:

• Bachelor's (Required)

Experience:

• Epic: 3 years (Required)

License/Certification:

• Epic Certification (Required)

Work Location: Remote

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