Auro Hotels and the North Charleston Marriott is looking for an amazing, seasoned Front Office Manager with full-service hotel experience! Marriott or brand experience is preferred, however it is not required.

• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation
• Prepares work schedules in accordance with forecasted occupancy
• Supervises day to day activities of front desk, bell, and van drivers’ staff
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
• Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork
• Coordinates staffing and payroll to conform with productivity and budgetary standards
• Prepares payroll and schedules are required; monitors actual vs. budget payroll activities
• Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis
• Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc
• Participates in daily Yield Management Meetings
• Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area
• Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter
• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)
• Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required
• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with
• established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education
College degree in Hotel Administration; 2-3 years hotel management/supervisory experience or equivalent combination of education and experience.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Charleston, SC 29406: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 2 years (Required)

Work Location: One location

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