TITLE: Line Service Technician/Ground Operations Agent (full-time)

DEPARTMENT: Line Services

REPORTS TO: Operations Manager/ Airline Service Manager

GENERAL PURPOSE OF JOB:

The Line Services Technician position is responsible for providing fuel, oil, hanger and tie down storage, lavatory service, courtesy car transportation,

luggage handling and interior and exterior services to customers and other departments. Additional responsibilities include commercial ramp, aircraft

cleaning, operations and commissary duties as required. The Operations Manager is the Line Service Technician’s immediate supervisor. Line

Service Technicians also report to Airline Service Manager while working with commercial aircraft.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Drives and services fuel trucks and ground support vehicles, and services aircraft and ground support vehicles with fuel, oil, and all other

supplies and materials which may be required by the aircraft or vehicle; responsible for operating and filling of fuel trucks; cleaning,

servicing, operation, and performing minor maintenance to this equipment.

• Parks, tows and stores aircraft in accordance to the TDA Aircraft Towing and Hangar Storage Policy; directs the movement of aircraft and

vehicular traffic on the ramp and in and about the shops and hangars of the Company’s facilities; properly secures all parked aircraft at all

times.

• Assists all aircraft crews and passengers by courteously providing services they may require, and aids in enplaning and departing

passenger’s baggage and cargo.

• Washes, polishes, wax and clean the interior and exterior of Company and / or Itinerant aircraft, as directed.
• Washes and cleans mobile equipment and runs local errands and transports people as required both on and off the airport.
• Polices ramp area in and about hangars, lounge areas, shops and auto parking areas of the company.
• Maintain the cleanliness and maintenance of the areas in and about the Company’s facilities including FBO building, hangar floors, shops,

maintenance/administration lobby, maintenance areas, employee’s locker rooms, lavatories, and performs trash removal as required.

• Assist with snow removal as required
• Responsible for radio and telephone calls, insures that information is acted upon or relayed to the proper department or individual.
• Complete necessary receipts, fuel tickets, credit card, in-house accounts and record.
• Receives and accounts for all sales transactions on the shift.
• Handles all cash transactions in accordance with approved procedures.
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
• Performs passenger services and ground handling for charter flights.
• Deices aircraft in accordance to specified standards
• Loading and uploading baggage on and off the aircraft
• Marshaling in the planes and pushing back the aircraft
• Able to attend required training
• Performs all other related duties as assigned.

COMPETENCY/BEHAVIORAL REQUIREMENTS:

• Be pleasant with others on the job and display a good-natured, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations.
• Attention to Detail
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
• Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to

considerable variety in the workplace

• Willingness to take on responsibilities and challenges
• Be sensitive to others' needs and feelings and be understanding and helpful on the job
• Abiding to TDA, NATA PLST and partner airline policies and procedures, guiding oneself with little or no supervision, and

depending on oneself to get things done

• Be persistent in the face of obstacles

PHYSICAL DEMANDS:

Strenuous lifting and pulling fuel hoses (75-80 lbs.).Climbing and standing on step ladders while connecting fueling hoses overhead. Bending and

stooping to manipulate hoses and connect aircraft tow bars. Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound

suitcase in front of you with both hands for a distance of up to 25 feet; Must have physical dexterity sufficient to perform repetitive tasks and

motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of

time. Must have sufficient vision and ability to safely perform the essential functions of the position.

WORK ENVIRONMENT:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

OTHER REQUIREMENTS AND QUALIFICATIONS:

Education: High School Diploma or Equivalent

Knowledge: Computer literate

Must pass a pre-employment drug test and a background check

Must have a valid driver’s license

Successfully complete the following training within 3 months:

NATA PLST Program, American Eagle Initial Ramp Training (IRT) - 1 Week, Allegiant Ground Operations Agent (GOA) 1.5 Weeks

____________________________________________

Acknowledgment of duties by Employee

___________________________

Date

***THIS COMPANY RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES,

INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT

RELATIONSHIP REMAINS “AT-WILL.” THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.***

Trego/Dugan Aviation, Inc. Trego/Dugan Aviation of Grand Island, Inc. TDJM

5560 East Lee Bird Drive P O Box 1226 North Platte, NE 69103

P 308.398.3038 F 308.382.4048

www.trego-dugan.com