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  Functions in accordance with and in support of FHCN’s mission, vision, policies and procedures.
• Review patient demographics to check eligibility for all patients; verify financial coverage.
• Interview patients in order to assist with and begin the process to access financial assistance; procure necessary paperwork from patients, including proof of income and any other pertinent documents.
• Establish a positive working relationship with outside agencies; develop a collaborative working relationship with contact person.
• Coordinate with in-house case managers and resources to facilitate a patient/client application process to outside agencies; whenever applicable, do an intra-agency referral to a case manager. All billable services will be referred to an appropriate in-house staff member.
• Determine a patient’s eligibility for FHCN’s in-house discount/sliding fee scale; input sliding fee information into the practice management system.
• Facilitate payment plan with the appropriate in house billing staff.
• Access and have a basic understanding of all agency practice management systems.
• Update eligibility and financial information on a regular basis.
• Educate patients on FHCN’s intake policies.
• Stays current with enabling program options within the community and state.
• Perform other job duties and responsibilities as assigned.

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  Possess “people” skills and enjoy working in a health care setting; and be able to listen and communicate effectively.
• Possess and utilize effective organizational skills.
• Be able to work effectively and productively in a high stress and high “needs” environment serving the under and uninsured population.
• Be able to operate telephone system and maintain functions of all computerized systems.
• Must possess basic math skills.
• Possess and utilize proficient use of Microsoft Office applications: Word, Excel and Outlook.
• Maintains positive behaviors, communications and other outward expressions regarding FHCN.
• Maintains positive, constructive, cooperative and professional working relationships with coworkers.
• Seeks to continuously improve skills and knowledge.
• Maintain confidentiality and HIPAA compliance.
• Follow local, state and federal legal guidelines related to ACA and any other subsidized programs.

EDUCATION AND EXPERIENCE

• High School Diploma/GED.
• Bilingual preferred
• Minimum 1 year as a medical receptionist and/or customer service experience preferred.
• Current ACA Curriculum Certification