Front Desk Agent Job at Sheraton Boston Needham
Sheraton Boston Needham Needham, MA 02494
We are currently seeking a full-time Front Desk Agent for our newly renovated property!
Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required.
The responsibilities of the Front Desk Agent include but are not limited to:
- Register and assign rooms to guests.
- Issue room key and escort instructions to Guest Service Agent or directly to guest.
- Sort, and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
- Make reservation, transportation, or entertainment reservations for guest.
- Deposit guest valuables in hotel safe deposit box.
- Ability to accurately use various office software.
- Have a full working knowledge and expertise of each shift including night audit.
Relevant work experience will contribute to your appeal as a candidate. Demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions. Candidates must be professional, energetic, and have a customer service background.
Requirements:
- Must have a comprehensive knowledge of all hotel departments and functions.
- Works to resolve disagreements and is respectful of peers and guests.
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Standing for all periods of time
- Must be flexible with schedule and adjust to business needs.
EEOC Statement: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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