We are seeking a highly professional Front Desk Concierge to oversee all customer service duties at a high-end, luxury apartment buildings in Philadelphia. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and creative personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out; all kinds of people who share a knack for genuine customer service and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

The Front Desk Concierge is responsible for the day-to-day operations of their property including answering phones, logging packages, and interacting with tenants.

The Front Desk Concierge is a mandated role. This position is scheduled on an ON-CALL basis. Possible shift coverage includes but not limited to:

• 7am-3pm
• 3pm-11pm
• 11pm-7am
• 10am-6pm

The right candidate will perform a diverse range of duties some of which include:

• Greeting residents and guests by name
• Assisting with arrival issues such as giving hands with heavy bags, showing guests to the elevator and escorting visitors to the proper destination within the lobby/building
• Overseeing deliveries to the lobby/mail-room areas and properly logging packages into
• Managing a multi-faceted entry space, hosting both residential and commercial spaces
• Facilitating the acceptance of visitors while always ensuring that no unwanted persons/guests gain access to the building.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Effectively communicate by phone and/or email with other departments: Leasing, Property Management, Maintenance, Tenant Relations.
• Your central goal is to always provide residents with outstanding customer service and the positive experience they expect in their luxury residence. As the face of our company, a successful candidate will be presentable, polite, and positive, with outstanding people skills and an aptitude for multi-tasking in a fast-paced environment.

Requirements

• High School diploma or relevant qualification
• At least two years’ experience in a similar role
• Strong understanding of customer service and people skills
• Strong organizational skills
• Knowledge of Microsoft Office programs
• A positive attitude
• Flexible schedule, able to work evenings, weekends and holidays.
• Work well under pressure, dealing with many arrivals and departures within a short period of time.
• Excellent references

Job Type: Part-time

Pay: From $15.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Overnight shift
• Weekend availability

Work Location: In person

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