We are a growing eye care practice in Colonial Heights, Virginia. We pride ourselves in offering exceptional patient care while maintaining a welcoming, friendly atmosphere. This is a rewarding position for an individual who is highly organized, self-motivated, detail oriented, and customer service focused. Only individuals with a positive attitude, strong work ethic, and a team player should apply.

The Front Desk Receptionist works with the staff and doctors to keep the office running smoothly and efficiently. Ability to multitask and assist with all operation aspects of running a busy Optometry practice. The position focuses on patient registration, insurance verification, and charge/payment entry.

Front Desk Receptionist, Optometrist Office Responsibilities:

• Compile and record medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.
• Receive insurance co-pay payments and post amounts paid to patient accounts.
• Schedule and confirm patient appointments, check-ups and physician referrals.
• Answer telephones and direct calls to appropriate staff.
• Manages continuous patient flow by effectively communicating with team members and providers.
• Contact lens insertion/removal training and contact lens sales.
• Disinfects and wipes down all equipment and instruments.
• Conducts inventory of supplies and stocks examination rooms. Verifies and maintains stock level and recommends disposal for all expired supply items.
• Prepares referrals, work and/or school excuse letters, written prescriptions for providers to sign.
• Performs other duties as assigned based on the needs of the business

JOB SPECIFICATIONS:

Effective team player. With very good interpersonal relationship skills and can work and relate well with coworkers, patients and customers.

Must have the behavioral sensitivity, diplomacy, and tact in addressing complex situations and handling irate customers.

Outstanding oral and written communication skills.

Strong ethics and a high level of personal and professional integrity.

Computer literate and very highly proficient in using MS office programs

OTHER RESPONSIBILITIES:

Maintain professional and organized work environment

Perform opening and closing duties as appropriate

Arrive on time and demonstrate effective time management

Other duties as assigned, including tasks which support the essential functions and may be changed or redesigned.

Resumes received not meeting the minimum skills requirements listed will not be considered.

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Medical office: 1 year (Required)

Work Location: One location

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