Qualifications:

· Should have high interest in the beauty industry.

• Experience working reception, sales and appointment based setting.
• Able to follow directions.
• Maintain a professional appearance at all times.
• Excellent listening and verbal skills.
• Computer literate with good keyboard skills. Proficient with Apple Computer platforms.
• Ability to manage multiple schedules succinctly.
• Team player and positive attitude required.
• Responsible and dependable.
• High personal standards, values, and must be trustworthy
• Excellent client care, service excellence and attention to detail.
• Effective communicator
• Flexible and cooperative
• Ability to problem solve is essential
• The ability to calmly multi-task is essential. There are often people checking in, multiple people waiting to check out, and the phone is ringing all at the same time.
• Customer service skills are essential. We strive for our clients and our team to feel valued, appreciated, and respected at all times by taking a proactive, polite, and professional approach to all communication. This also requires excellent English verbal and written communication skills.

Some responsibilities may include:

• Warmly greeting clients as they arrive.
• Assisting the client with selections and purchases.
• Knowledge of skincare lines and ability to educate client on how to use.
• Answer the phone in friendly and helpful manner.
• Converts new inquiries to appointment.
• Maximize schedule efficiency and coordinate flow.
• Collect payments, fees, and credits.
• Assist customers with retail shopping and purchases.
• Ensuring the client checkout process is completed accurately with strong attention to detail.
• Ensure the highest standards of customer service are upheld to give our clients the best experience possible.
• Maintain retail area and display appearance
• Keep the reception, waiting, and retail areas clean and organized.
• Handling any customer concerns with empathy and grace.
• Opening and closing duties.
• Develop and implement sales and marketing strategies to ensure that the business reaches its service and retail revenue goals.
• Manage and assist with marketing campaigns, marketing partners, event planning and patient loyalty programs.
• Manage and assist with company web site, social media accounts including content creation for social media marketing.
• Among other duties.

We are looking for a positive, energetic, detail-oriented, can work well under pressure and a quick learner for reception! We are hoping to find a candidate that is driven and highly motivated with a customer service background. Strong computer skills are essential. We use many web-based computer programs in this role and you need to be able to learn them quickly and intuitively. Example of programs used: Asana, GroupMe, ADP, Aesthetic Record, Shopify, Google Docs, Brilliant Distinctions, Aspire, CareCredit, Word, Excel, and more.

Only candidates with long-term consistent work history will be considered.

Position will include Saturday and may include some evening shifts.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Longview, WA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

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