FRONT DESK REPRESENTATIVE
JOB POSTING

The Front Desk Representative position is responsible for creating a positive member experience by providing a superior level of customer service to South Barrington Club members, prospective members, and guests.

Perks for Employees:

• Free membership to the South Barrington Club and Fitness Center!
• Refer a friend and receive $ MONEY $!
• Discounts on all Café and Pro Shop items!

Hours & Pay:

• Pay range is at $14 - $16 per hour, depending on experience.
• Must be available to work 3 weeknights and 1 weekend night per week.
• Weeknight Hours are 5pm or 6pm to 10pm.
• Weekend Hours are 4pm or 5pm to 9pm.

Essential Duties and Responsibilities:

• Greet members, prospective members, and guests, and provide exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Process payments and other transactions to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Supervisor or Department Head when necessary.
• Assist in maintaining the neatness and cleanliness of the club.
• Other duties as assigned.

Qualifications/Requirements:

• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Customer service and multi-task oriented.
• Ability to navigate an online club platform and toggle between multiple screens.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Physical Demands:

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Some lifting of up to 20 pounds.

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Vision insurance

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Customer service: 3 years (Preferred)
• Computer skills: 5 years (Preferred)
• Phone etiquette: 3 years (Preferred)
• Cash handling: 3 years (Preferred)

Work Location: In person

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